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Just like in any other industry, having a skilled and well-integrated team can make all the difference for your restoration business. Whether you’re building a team from scratch or looking for new ways to strengthen your approach, building and nurturing a restoration team requires intention and strategy. Today, we spoke with April Slater, HR Director of One Claim Solution about how restoration businesses can take an active approach to building their team. From identifying the right candidates to fostering leadership within your existing team, here is what you need to know about building a restoration team.
When assembling your restoration team, look beyond technical skills. April emphasizes the importance of finding individuals who are not only knowledgeable but also open to change and aligned with your company’s mission. “The world around us is constantly evolving,” she says. “We need people who can keep up, offer new ideas, and believe in the company’s goals.” By prioritizing adaptability and cultural fit, you can ensure your team is ready to navigate the ever-changing demands of the restoration industry.
Hiring the right people starts with understanding where your team has gaps. “In restoration, skill gaps are often easy to spot,” April explains. “The challenge is deciding whether to train new hires or look for experienced professionals.”
For those willing to invest in training, focus on candidates who are curious, ask questions, and show they are willing to learn. Pair new hires with seasoned team members for hands-on training, creating a supportive environment where employees feel comfortable asking questions and growing.
A well-designed onboarding process sets new hires up for success. Start by working with your current team to identify common challenges and questions new employees might face. Then, build resources that address these issues upfront.
April also recommends providing ongoing hands-on learning opportunities and fostering a culture where mistakes are seen as learning moments. “Expect that new hires will fail sometimes, but focus on what they learn from those experiences,” she explains. Gather feedback from employees who have gone through your training process to continuously improve it.
Integrating new hires into your team is crucial for long-term success. Team integration isn’t something to leave up to chance. Instead, April recommends taking deliberate steps to build connections between new employees and existing team members to forge a strong team culture.
“Make introductions and encourage new hires to spend time with multiple tenured employees,” she says. This helps new team members learn different approaches to the job and identify key people they can turn to when they have questions. Simple gestures like group lunches or shadowing opportunities can go a long way in creating a sense of belonging.
Leadership development is an investment in your team’s future. April encourages managers to meet regularly with their high-potential employees to understand their interests and goals. For employees interested in leadership, provide stretch assignments, involve them in larger projects, or pair them with a mentor. Tailor leadership training to the individual’s strengths, weaknesses, and interests. By cultivating leadership within your team, you create a pathway for growth that benefits both the individual and the company.
Building and nurturing a restoration team takes effort, but it pays off when you get it right. For some companies, the best way to fill a role isn’t to hire internally but to outsource. One Claim Solution is a team of restoration industry experts that specialize in managing restoration claims negotiation and accounts receivable. Reach out today to see if OCS is the right fit for your restoration business.
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Gilbert, AZ 85297
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Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!