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When you’re running a restoration business, one of the trickiest things to get right can be your water damage insurance invoicing strategy. However, it’s also one of the most important things to get right. Your water damage insurance invoices impact everything from your cash flow to your claims approval rate and profitability. At One Claim Solution, we work with restoration contractors every day to help them improve their insurance billing processes and get paid faster and more fairly. From the water damage insurance billing experts here at OCS, here are 4 tips that will help you strengthen your restoration company’s water damage insurance invoicing.
There are very few tools more important to a restoration contractor’s water damage insurance claims strategy than an Assignment of Benefits (AOB). When you have a signed AOB, you are able to work directly with the insurance company to get paid for your water damage restoration. Without an Assignment of Benefits in place, the homeowner has to take charge of coordinating with insurance which can lead to delays, misunderstandings, and homeowners mistakenly keeping insurance payouts and leaving your invoice unpaid.
Get an AOB signed before beginning work on a water damage job. When you ask the homeowner to sign it, take the time to explain what the AOB is and why you use it. One of the common fears of homeowners in water damage crises is being taken advantage of. By providing transparency into the document, how it works, and what it will mean for the homeowner, you can help alleviate these concerns. Most homeowners are not eager to deal with their insurance provider themselves, so explaining the advantages of an AOB might even win you some points in their book.
Keep in mind that Assignment of Benefit laws vary by state. If you are based in Florida or Texas, an AOB may not be a good option for streamlining your restoration company’s water damage insurance invoicing process.
After you’ve spent enough time negotiating various water damage invoices with insurance adjusters, you start to get a pretty good idea of what kind of pushback to expect. Some adjusters will challenge specific line items, push back on labor costs, or question the necessity of certain services you performed.
Instead of allowing the frustration of repeated adjuster pushback to get to you, use the patterns you spot to your advantage. You can be proactive by submitting documentation upfront that directly addresses common water damage insurance invoice pushback. This could look like timestamped moisture readings, equipment records, or citing IICRC standards. Don’t be afraid to get creative. When your documentation is built to preempt common arguments, you’ll receive less pushback from water damage insurance adjusters and get paid faster.
Sometimes, it can be hard to spot the patterns and trends in your business’s water damage insurance invoicing when you’re too close to it. Having data analytics for your water damage insurance invoicing can make a big difference. With comprehensive analytic information, you can better predict when you will be paid, what line items will be denied, and how different carriers will respond to different invoicing strategies.
While you can track data manually, tools like OCS’s Contractor Portal make analytics easier than ever. When we were designing the Contractor Portal, we listened to our restoration contractors, reviewed what kind of software was already out there, and put our years of water damage insurance invoicing experience to use. Many of our restoration contractors have told us how valuable this real-time visibility is in helping them predict cash flow and make smarter business decisions. “There is not a software out there that will give [restoration contractors] the analytics into their accounts receivable better or more visibly than our OCS portal,” Jeremy Traasdahl, One Claim Co-Founder says.
At One Claim Solution, we often hear contractors say handling water damage insurance invoicing is one of their restoration business’s biggest pain points. If that rings true for you, it might be time to consider outsourcing restoration claims management.
One Claim Solution has been helping restoration contractors nationwide manage their restoration claims negotiation and accounts receivable for years. Our experts have gotten claims negotiation down to a science. The high volume of claims we manage for a wide range of restoration companies gives us even more detailed insight into what claims strategies work. Then, we put those strategies to work on behalf of our contractors, helping them get their water damage insurance invoices paid better and quicker. Want to see how OCS can help your business collect more, faster? Contact us today to learn more.
335 E Germann Rd #340
Gilbert, AZ 85297
Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!