Customer Care Specialist
Location: AZ
One Claim Solutions is a fast-growing insurance billing company based in Gilbert, AZ. Our contractors are the backbone of America–small, independent businesses that repair homes damaged by floods and fire. These businesses hire OCS to help with insurance claims billing. We use our expertise in working with property casualty insurance companies to help contractors get paid more, faster so they can run their businesses better.
The primary function of the Customer Care Specialist is to lead communications with property owners to resolve insurance claims issues.
In this role, you’ll support teams that work with insurance carriers. Your team will aim to get claims paid as much as possible as quickly as possible. OCS pays a generous quarterly bonus to teams that deliver results!
Primary responsibilities include, but are not limited to:
- Communicate professionally and empathetically with property owners to resolve issues
- Research and understand claims-related issues, and collaborate with Claims Advocates and Legal department to find solutions
- Maintain ownership of claims throughout the lifecycle of issue resolution
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s services to go off-script when necessary
- Build positive relationships by going above and beyond with customer service
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Keep accurate and effective records of claims actions taken, using CRM and other software
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Candidate profile and capabilities
- Strong professional communication skills, both written and oral
- Ability to analyze insurance claims and navigate administrative environments to remove barriers
- Problem solver with a high degree of perseverance and creativity to find solutions to administrative issues
- Self-directed with strong work ethic and ability to complete a high volume of tasks on a consistent basis
- Eager and curious to learn new things
- Ability to navigate conflict and de-escalate tension to create a professional, problem-solving oriented work environment
Experience and qualifications:
- Experience working in a business administration, customer-support or call center role
- Experience using Microsoft Office or Google Suite
- Experience using CRM software preferred
- High school degree or equivalent
Benefits we offer:
- High growth company with room for internal advancement for employees
- Medical, Dental, and Vision Insurance
- Generous PTO
- Performance bonus
To apply, please send an email including your resume and cover letter to nicole@oneclaimsolution.com