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Problems One Claim Solution Solves for Restoration Contractors

Outsource restoration claims management to One Claim Solution

There’s a wide range of problems you need to address to succeed as a restoration business. One of the biggest challenges many contractors face is dealing with insurance claims and invoicing. The insurance process can be a time-consuming process that requires a lot of expertise and bandwidth to handle optimally. At One Claim Solution, we’re here to solve many of those common problems restoration contractors face through our insurance billing and claims negotiation services. Today, we’re here to share just a few of the problems our services help restoration contractors solve.

Faster Insurance Claims Payment

Cashflow is king in the restoration industry. But it can also be one of the biggest pain points without the right insurance claims management process in place. One of the biggest advantages of partnering with One Claim Solution is faster insurance claims payments. 

Our claims management team helps make sure the claims process continues moving by promptly responding to all adjuster communication. We also have systems in place to ensure we follow up and catch any claims that may have been forgotten by restoration adjusters. We’ll also make sure the insurance provider has all the documentation they need so that there are no delays. Our carefully crafted approach is why One Claim Solution is able to get our contractors their claims payments faster than the industry average.

Higher Claims Payouts

Every restoration contractor has experienced an adjuster pushing back on their invoices and undervaluing the work that they did on a water damage job. This can be frustrating, especially when you’re the one who was there handling the emergency cleanup and performing the work needed to ensure a complete restoration for your homeowner. 

Our entire approach at One Claim Solution is built to fight for fair payment for our contractors. We help you optimize your documentation to ensure you have a strong foundation for the line items on your claims. We take care of all the negotiations with insurance adjusters so that you don’t have to worry about it. We have specialized insight into different adjusters and insurance providers, helping us tailor our negotiation strategy for higher success rates. You don’t have to worry about having the bandwidth to continue fighting for a higher payout with an adjuster. One Claim Solution takes care of it all, ensuring you get higher claims payouts than you did prior to working with OCS, even after our fee is deducted. This improved cash flow can help your business have the financial stability it needs to serve customers, succeed, and grow.

Better Visibility into Accounts Receivable Analytics

Our One Claim Solution team has spoken to a lot of different restoration contractors over the years. One thing we hear time and time again is that they don’t have very much insight into their claims performance and accounts receivable. Some may be relying on difficult-to-use spreadsheets while others don’t have the time or resources to dive into claims analytics at all. 

When you don’t have detailed insight into your insurance claims performance, you don’t have the information you need to grow and improve your processes. When you turn over claims management to One Claim Solution, you get access to our Contractor Portal that gives you in-depth information into your accounts receivable. This allows both you and our OCS team to keep an eye on it, spot problem areas, and adjust when needed. 

Dealing with Fluctuating Claims Workloads

One of the eternal challenges of the restoration industry is handling the ups and downs of busy and slow periods. Having a high level of workload variation can make it even harder to handle claims management in-house. One week, your team member could be drowning in invoices. Another week, they could be running out of things to do.

When you outsource restoration claims management to One Claim Solution, it removes the workload variability challenge of claims management for your restoration business. We have a big team that can scale with you, eliminating your need to hire more claims team members as you grow or find busy work for an employee when the workload is slow. 

A Dedicated, Skilled Claims Team

Experience and knowledge literally translate into money when it comes to claims negotiation and management. At One Claim Solution, we have a big team, years of experience, and specialized insight into different carriers and adjusters. We handle a large number of claims for a wide range of restoration contractors nationwide every year, giving us an unmatched level of insight. Frankly, our level of expertise is challenging, if not impossible, to match on a smaller-scale level as an individual restoration company. When you turn restoration insurance management over to OCS, you receive all the benefits of our dedicated, skilled team for a fraction of the cost and effort it would take to replicate it in-house.

Experienced Restoration Legal Advice

As much as you do everything to avoid legal issues, sometimes they arise. With One Claim Solution, you have access to our specialized legal team that knows the ins and outs of property restoration law. We’ll also ensure your contracts are legally sound to help you prevent legal issues from rising in the first place. 

Is One Claim Solution Right for Your Restoration Business?

Why deal with more problems than you have to? Let One Claim Solution take restoration insurance claims management off your plate so you can focus on your customers, employees, and business. Reach out to our team today.

 

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry

CTO

Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith

COO

Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud

CEO

Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl

Co-Founder

Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!