3 Ways to Know It’s Time For Your Restoration Business To Outsource

Street signs representing the decision between outsourcing a role or handling it in-house

Running a restoration business involves balancing a range of responsibilities, all the way from on-site work to personnel management to insurance claims. Knowing when to take the plunge and start outsourcing a role can be tricky. Connor Trahan, an Account Executive at OCS, works every day with restoration contractors considering outsourcing. Here’s his advice for contractors who find themselves in a similar position:

Identifying Pain Points in Your Restoration Business’s Operation

There are no universal “right” roles to outsource. In Connor’s experience, knowing what you should outsource all comes down to identifying the pain points in your restoration business’s operations. Whether that’s hiring, negotiating with adjusters, collecting payment quickly, reconstruction, or something else, outsourcing could be the answer.

How to Know If It’s the Right Time to Outsource

There are three main benefits of outsourcing a responsibility, according to Connor. Understanding these benefits can help you determine if it’s the right time to outsource.

1. You Want to Improve Performance

Keeping up with industry developments and changing norms on top of the rest of your workload running a restoration business is hard. “With the changing of the industry… you have to constantly be evolving,” Connor explains. “Sometimes, it reaches a point where what [you] used to do doesn’t work anymore.”

You don’t have to become overwhelmed trying to remain an expert in every aspect of running a business as the industry changes. Instead, outsourcing allows you to rely on the expertise of others with more experience and knowledge. When you find a skilled third party to turn a role over to, it boosts performance in that role. Better yet, outsourcing one role will often also lead to a performance boost in other aspects of your restoration business as you have more bandwidth to give to them.

2. You Want to Grow Your Restoration Business

A great time to evaluate how you run your restoration business and consider outsourcing is when you’re growing or expanding. Hiring more personnel internally is one option for scaling up your operations. For some restorers, that is the right answer. However, increasing your workforce also comes with many ongoing expenses via recruiting, turnover, and salary.

Often, outsourcing these positions can be more affordable and sustainable in the long run than hiring internally. Connor encourages contractors to look for subcontractor solutions that can “grow with you.” For example, contractors that rely on One Claim to manage their claims don’t have to worry about expanding their claims management capacity as their business grows. OCS expands with them, managing the increased workload with ease.

3. You Dread Managing That Part of Your Business

If there’s a part of running your restoration business that you dread or are just tired of dealing with, it’s time to explore other options. While outsourcing comes with a wide range of measurable financial benefits, the decision doesn’t have to only be about the numbers. Connor’s seen many restoration business owners who opted to outsource claims management solely to avoid dealing with it later express satisfaction with their decision.

If improving your life isn’t a good enough reason for you to consider outsourcing, here’s a reason backed by research: Happier workers are also more productive.  

Outsourcing Restoration Claims Management

For many restoration contractors, adjuster communication, claims negotiation, and payment collection are pain points of their work. Many contractors facing these struggles decide to outsource claims management to OCS. After outsourcing to OCS, restoration contractors receive higher payouts with shorter waiting periods. If you’re a restoration contractor facing similar collections problems, reach out to OCS to see if they could be a good solution for your business.

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!