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After hundreds of thousands of claims, we’ve seen a consistent seasonal pattern: claims submitted during peak summer and early fall take meaningfully longer to reach payment.
We dug into recent data to answer a deceptively simple question – what actually predicts a claim that closes quickly and pays out at the highest percentage of the invoiced amount? The answer comes down to three factors.
Part 1 of this series looked at the broader claims environment: rising activity, larger invoices, more complex work, and a more contested negotiation landscape. Part
In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The
The most important thing in your file isn’t the dry log, it’s the combination of clear documentation and thoughtful human advocacy.
For the past two years, insurance carriers have leaned even more heavily into AI and many contractors are encountering claim negotiations that appear to be
Part of being a restoration contractor is fighting for what you are owed, particularly when it comes to insurance claims. But when is that
Unfortunately, the nature of the restoration industry makes it easy for restoration companies to face cash flow pressure. Payment typically comes weeks or even months
Restoration contractors often make costly claims decisions without realizing it. Learn how small choices under pressure can impact margins, cash flow, and long-term growth.
When restoration contractors strategically communicate with homeowners about pricing, it combats carrier tactics during the claims process. Learn how.
Navigating restoration customer price shock can be difficult for contractors. Learn how to avoid price shock without having to squeeze your profit margin.
For restoration contractors, pricing conversations are rarely simple. Many jobs come with hidden water damage or other unforeseen obstacles that change the scope of
2025 was a rocky year for many restoration contractors. There were fewer severe weather events than in many years, which means fewer restoration jobs. Policyholder
If it feels like insurance payments are taking longer than they used to, you are not imagining it. Across the restoration industry, billing teams
Here is a closer look at what the State of the Industry Pulse Check revealed & what you need to know about using data to drive better claims billing results.
Many carriers are pushing back on the restoration claim appraisal process. Learn from OCS what to watch for and how to fight it.
Learn tips for preparing your restoration jobs so that if an appraisal comes up, your restoration appraisal documentation is ready to support your claim.
Restoration insurance appraisals can be a powerful tool, but only when they are used in the right situations. Learn when to initiate an appraisal.
Learn how to build scalable restoration insurance billing processes that keep up with your company’s growth from the claims experts at One Claim Solution.
Outsourcing restoration insurance billing is the answer for some contractors. Here are some signs that you should consider outsourcing to OCS.
If your restoration company is growing, how do you make sure quality restoration insurance billing isn’t sacrificed? Learn how from OCS.
If you want to see better results from your restoration claims billing efforts, strengthening your company culture is an important factor that you should not
At One Claim Solution, we believe there are three important factors when it comes to restoration claims success: the processes, the technology, and the people.
Your restoration claims team and field team rely on each other more than they may realize. One side is in basements, attics, and flooded basements,
AI technology is advancing quickly. Hear Josh Ehmke of OCS discuss how AI can solve restoration claims problems contractors face.
Insurance billing is one of the hardest parts of running a water damage restoration business. Even contractors who’ve been at it for years run into
Even the best restoration software tools only work well if your team knows how to use them. After you’ve picked a new technology tool to
With the help of the right restoration claims technology, you can elevate and improve your business’s claims management. But how do you choose the right
As a restoration contractor, you’re an expert in drying out homes, repairing water damage, and helping your customers recover after a disaster. But are you
Hear how OCS builds and refines claims billing processes to drive better outcomes for restoration contractors on our new podcast episode.
Something we hear time and time again from restoration company owners is that restoration insurance billing is eating up their time and energy. The good
The rise of AI has changed nearly every industry, and restoration is no exception. AI is certainly one of the technologies that has made the
In this podcast episode, Josh Ehmke talks about what truly powers OCS: its people. Learn how people make all the difference in restoration claims management.
Restoration insurance billing isn’t easy work. Most contractors know that chasing down insurance payments can be one of the most frustrating and draining parts of
In the restoration industry, building a reliable accounts receivable and restoration insurance billing team can be one of the hardest parts of running your business.
When used thoughtfully, AI can be a game-changer for your business. At One Claim Solution, we’ve spent years building and refining AI tools that speed
Most restoration companies want to grow. But it’s not uncommon for contractors to hit a wall when they’re trying to scale because their water damage
In this episode of the OCS Podcast, Josh shares a behind-the-scenes look at what makes One Claim Solution work: people, processes, and technology.
When you’re a restoration contractor, your restoration claims negotiation and management can make or break your business’s cash flow. One key part of successful claims
When it comes to managing restoration insurance claims, documentation, deadlines, and pricing all play a part. But there’s another factor that often goes overlooked—relationships with
The work of a restoration job doesn’t stop when the structure is dry and the truck leaves the site for the last time. Even after
There are a lot of misconceptions out there about the use of an Assignment of Benefits (AOB) in the restoration industry. Some say they’re risky.
If you’re a restoration contractor, you know that getting paid fairly and on time isn’t always simple. One of the biggest pain points is countering
At One Claim Solution, restoration insurance billing is our core focus. We’ve processed hundreds of thousands of claims. Handling a high volume of invoices has
Jeremy Traasdahl and Josh Ehmke of OCS discuss some of the challenges contractors face when they are trying to get paid faster and more consistently.
There’s a wide range of problems you need to address to succeed as a restoration business. One of the biggest challenges many contractors face is
When you’re running a restoration business, your cash flow depends on consistent and timely water damage insurance invoice payments. You’ve probably heard about how factors
When you’re running a restoration business, one of the trickiest things to get right can be your water damage insurance invoicing strategy. However, it’s also
Josh and Jeremy of OCS discuss everything from homeowner interactions to claims negotiations and work authorization. Watch the podcast episode now.
For most restoration contractors, the most important part of their business is building and maintaining strong relationships with their homeowners. Some contractors can be understandably
Documentation is one of the most important skills a restoration technician can have. Documentation done right helps justify restoration insurance claims, increase claims payouts, and
If you’re a restoration company, you’re no stranger to discussing claims with restoration insurance adjusters. At One Claim Solution, we often discuss strategies restoration contractors
Managing insurance claims and collections is one of the biggest challenges for restoration contractors. Between navigating adjuster negotiations, tracking payments, and ensuring steady cash flow,
In today’s pod, learn about the rise in denied restoration claims, why insurance payments have slowed, and how OCS helps contractors overcome these obstacles.
The restoration industry has seen a shift toward higher wages in recent years. This trend is not just a response to labor shortages but also
In the restoration industry, where teams regularly deal with emergencies, fluctuating workloads, and high-pressure situations, the health of your workforce isn’t just a human resources
We discuss the lessons of 2024 and use our crystal ball to talk about AR trends and developments in the restoration industry for 2025.
Just like in any other industry, having a skilled and well-integrated team can make all the difference for your restoration business. Whether you’re building a
Restoration insurance billing can make or break a restoration business. When claims are handled effectively, companies get paid faster and with fewer headaches. But when
Josh and Jeremy answer some of OCS’s most frequently asked questions about billing, negotiating commercial restoration claims, and more on the podcast.
Cash flow challenges are nothing new for restoration companies, but recent industry trends have made the issue even harder to manage. According to the 2024
The restoration industry is an ever-evolving industry. New challenges, such as navigating the effects of climate change, integrating artificial intelligence, and managing insurance claim disputes,
Josh and Jeremy at OCS share the story behind the company’s creation, its role in shaping case law, and how it tackles challenges in the restoration industry.
When you’re in the restoration business, staying on top of insurance claims can be time-consuming and overwhelming. At One Claim Solution, we’ve provided expert restoration
Claims and collections data can tell you a lot about your restoration business’s strengths, weaknesses, and overall health. Familiarizing yourself with the critical financial analytics
Misconceptions about claims can put restoration contractors at a disadvantage when negotiating with insurance adjusters. Today, the restoration insurance billing experts at OCS are here
At One Claim Solution, we are a restoration insurance billing company that is passionate about helping restoration businesses get paid more fairly, quickly, and reliably.
One of the biggest financial challenges restoration contractors face is the delay between finishing a restoration job and getting paid for it. It can take
Few things play as big of a role in your restoration business’s finances as your pricing. Today, the restoration collections experts at OCS are examining
There are two keys to successful restoration insurance invoice negotiations: preparing for negotiation and using the right negotiation tactics. Today, we’re going to be focusing
Many restoration contractors don’t have in-house legal counsel. If you’re one of those contractors, it’s important to know when the right time is to seek
If you’re a restoration contractor who has spent any time negotiating with adjusters, you’ve probably encountered insurance adjusters denying a water damage claim, citing “wear
If you run a restoration business, you probably ask your customers to sign work authorization agreements. But are you approaching work authorization agreements in the
When you change the way you communicate with your customers about the price of restoration services, you can transform your customer relationships and simplify claims
One of the biggest stressors homeowners face when they’re dealing with property damage is the price tag of restoration services. Homeowners worry about surprise bills
The way you document a restoration job matters. Thorough documentation can lead to greater claim coverage for homeowners and a higher invoice payout for restoration
Building a good reputation for your restoration business takes far longer than it takes to ruin your business’s reputation. Fortunately, when you take the time
Empathy is one of the most important skills you can have as someone who works in the emergency restoration industry. When you keep empathy at
Emotions can run high in an industry where restoration customers are dealing with the stress of property damage. As a restoration contractor, noticing signs that
Like any other industry, the restoration industry has its fair share of challenging customers. When restoration customers are frustrated with or distrustful of you, it
In the emergency restoration industry, unexpected problems and delays come with the territory. The way we approach communicating unexpected project delays and complications to customers
If you’re growing frustrated or disappointed with the way your restoration business’s claims management process works, it might be time to consider outsourcing. At One
When trying to negotiate all your claims and collect payment on your own becomes too much to handle, outsourcing can be a solution for your
To get most restoration certifications and licenses, you need to prove a certain level of training and proficiency. That remains true for IICRC certifications and
One easily overlooked advantage of becoming certified for restoration contractors is how it benefits their relationships with insurance providers. In an industry where restoration contractors
Certifications are a cornerstone of the restoration industry. But just exactly what certifications do you need to succeed in the industry as a restoration contractor?
When restoration contractors begin a partnership with One Claim Solution, one of the first things that happens is they are introduced to their account
Running a restoration business involves balancing a range of responsibilities, all the way from on-site work to personnel management to insurance claims. Knowing when to
For most restoration businesses, the bulk of their revenue comes from payouts from insurance carriers. Trying to secure payment from carriers can be frustrating. It’s
Managing insurance claims and dealing with adjusters can take up a lot of your bandwidth at a restoration company. At a certain point, if you
Often, customer communication can be the difference between a good restoration experience and a great restoration experience for clients. Strong customer communication strategies aren’t just
In the ideal world of restoration contractors, every insurance payout for the jobs they’re working on goes directly from the provider to them, skipping the
Navigating dealing with carriers and getting paid can be one of the most difficult parts of being a restoration contractor. Fortunately, these challenges become more
Some restorers find themselves avoiding appraisals altogether because they don’t fully understand them. But if you’re not using the appraisal process to your advantage, you
People are the core of any business, and that remains true when it comes to the restoration industry. Recruiting and retaining the right people can
If you’re a restoration contractor new to OCS or considering partnering with us, you might have some questions about what we do and how we
Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) is a staple of the restoration industry. Here’s everything restoration contractors need to know
Insurance legislation shapes the way restoration contractors can do their jobs. Many restorers are frustrated and dissatisfied with laws surrounding property insurance and restoration work.
Cash flow can be a challenge for many restoration businesses. When restoration contractors work with One Claim Solution, they can increase their collections by over
Being a restoration business owner or franchisee isn’t easy, especially when it comes to getting paid what you deserve and keeping your business profitable. At
Change in the property insurance industry almost always has an impact on the restoration industry, so it’s important for restoration contractors to stay up-to-date on
Many restoration business or franchise owners feel like there is never enough time to go around. Far too often, they are too overwhelmed with managing
As a restoration contractor, it’s easy to get so caught up in the technical aspects of the job that you forget the equally important customer
When it comes to estimating restoration jobs, Xactimate is the most popular estimating software in the restoration industry. But how did this software become a
The more things change, the more they stay the same. That certainly seems to be the case when it comes to the restoration industry. Last
Restoration contractors often find themselves negotiating with insurance adjusters, trying to defend and get paid for the charges on their invoices. At One Claim Solution,
Many restoration contractors fail to include all of the items that they should on their invoices. This can lead to them missing out on revenue.
Many restoration contractors will tell you that the most challenging part of their job is negotiating with insurance carriers. Adjustors often push back on invoices
One important legal tool for restoration contractors to use is Limited Power of Attorney. When your customers sign a Limited Power of Attorney document (LPOA),
As a restoration contractor, using Direction to Pay can help you make sure that you receive payment for your work from a homeowner’s insurance carrier.
Pre-lien notices are an important tool restoration contractors can use to help protect their right to enter the liens process if they are struggling to
One Claim Solution co-founders, Jeremy Traasdahl and Josh Ehmke, joined other restoration industry experts from SuperTech University and Spot On Solutions on the Success Elevated
Customer satisfaction is crucial in the restoration industry. While achieving customer satisfaction is often easier said than done, there are a few things our team
In the restoration industry, your team is your greatest asset. The success of your business hinges on their skills, passion, and dedication. But finding the
One of the most challenging parts of being a restoration contractor is getting insurance companies to pay you for your work. Insurance companies are liable
One Claim Solution founder Josh Ehmke was a guest on SuperTech University’s podcast Blue Collar Nation hosted by home service business coaches Eric Sprague and
In the fast-paced world of restoration, maintaining a steady cash flow is crucial for the success of running a business. However, the challenges of justifying
When navigating the complex world of insurance claims, it’s essential for contractors to be aware of the options available to them. Three commonly encountered terms
Running a property damage restoration business presents unique challenges, from handling emergencies and coordinating repairs to managing a team of skilled professionals. In the midst
In the fast-paced world of insurance claims, every second counts. When a claims adjuster calls, it’s crucial to have the answers they need at your
A lot goes into a successful cleaning and restoration company. This goes far beyond the on-the-groundwork of actually responding to and dealing with a disaster.
Office administrators and claims advocates are two critical, but different, roles for managing the insurance billing for restoration contractors. They have different responsibilities and require
Assignment of Benefits forms, or AOBs for short, are an important part of the contractor-client relationship in the restoration industry. AOBs are legal documents that
An Assignment of Benefits or AOB is a legal document which allows policyholders to assign some or all of the benefits of their insurance policy
Managing cash flow is a critical aspect of running a successful restoration company. However, the process of getting paid for your mitigation work can often
Five Tactics Adjusters Use to Turn Policyholders Against Restoration Contractors The relationship between an adjuster, restoration contractor and policyholders is tricky. Insurance adjusters work for
The Role of Restoration Contractors in Hurricane Disaster Relief Efforts Hurricanes are one of the most devastating natural disasters that can occur, causing severe damage
Top Tech to Expedite Restoration Claims Collections You’ve heard the phrase time is money – and in no industry is that more true than in
Common Pricing Structures in Restoration Contracting and How The Right One Can Increase Profit For Your Business. Restoration work is a critical service that helps
A Day In The Life Of An Insurance Adjuster What do insurance adjusters do, day-by-day? Insurance adjusters are important actors in the restoration process. They
What You Need To Know About Insurance Adjusters Working with insurance adjusters is a core component of restoration work. So it’s important to know the
The Three Biggest Challenges In The Restoration Insurance Claims Process Dealing with the aftermath of fire and water damage is a heavy task for restoration
How Can One Claim Solution Help With The Biggest Challenges Cleaning And Restoration Companies Face? Running a successful restoration company is no small feat. You
AR Part 3: How OCS Trains Advocates To Meet Your Billing Needs C&R’s 2022 State of the Industry reported that hiring challenges was one of
Five Helpful Tools For Locating And Documenting Water Damage One essential aspect of a water damage restoration job is locating all pockets of water and
Four Ways One Claim Solution Can Help You Address Staffing Challenges Our name says it all. At One Claim Solution, we are about one thing
Five Important Considerations When Documenting A Water Damage Restoration Job Properly documenting a water damage restoration job is one of the most important parts of
Five Tips for Fostering a Better Relationship with Insurance Adjusters The most important business relationship for cleaning and restoration companies is their relationship with their
Three Long-Term Benefits Of Maintaining Quality Documentation One of the most important but underappreciated aspects of operating a cleaning and restoration company is ensuring
AR Part 2: Managing Your Accounts Receivable With Proprietary Software Maintaining an accurate and up-to-date accounts receivable is vital to successfully managing a restoration business.
Four Things You Can Do To Strengthen Your Relationship With Insurance Adjusters The importance of relationships is an often-overlooked aspect of the cleaning and restoration
From Submission To Payment: How Insurance Billing Specialists Can Help Your Business Cleaning and restoration jobs are tough work, but they are also rewarding. By
Five Effective Training Tips On Documenting Restoration Jobs “I’ll do it when I get back.” “I’ll add that in later.” These are the kinds of
5 Reasons to Outsource Your Insurance Billing One Claim is the solution for managing insurance invoices. We know managing invoices is overly frustrating, so that’s
C&R Report: Carriers and Cashflow Keep Restorers up at Night There have been several headwinds impacting the restoration industry over the past few years including
Four Benefits Of Properly Documenting Cleaning And Restoration Jobs is one of the most overlooked, yet important, jobs that cleaning and restoration technicians have. However,
Comparing In-House Billing With One Claim Solution As a restoration business owner, you’ve probably spent countless hours trying to collect money from your customers and
What To Expect When Working With One Claim Solution Even in the best of circumstances, justifying an invoice with an insurance adjuster can go on
Five FAQ’s About Xactimate Most restorers rely on the industry-standard software Xactimate to generate cost estimates and work with insurance companies. What is Xactimate and
Accounts Receivable: What it is and How to Manage it Properly managing accounts receivable and the billing process is vital to successfully running your restoration
What Restorers Need to Know About Insurance Billing When you’re in the trenches managing a restoration business, dealing with insurance billing is an extra hassle
How To Maintain Quality Documentation For Insurance Claims Arguably the most important element of effectively working with insurance companies is providing high-quality, thorough documentation. Even
Four Best Practices for Working With Insurance Adjusters An important, but often underappreciated, aspect of restoration work is working with adjusters to justify your
Five Tips For Working With Insurance Adjusters An often-overlooked element of the cleaning and restoration industry is the importance of relationships. One of the most
How To Minimize Pushback From Insurance Adjusters When dealing with any type of restoration emergency, everyone — restoration companies, insurance companies, and insureds — want
Get Paid Faster and Collect More while Outsourcing Your Insurance Billing on Mitigation Work Let’s face it, settling invoices with insurance companies can be a
Two Benefits Of Outsourcing Your Claims Working in the restoration industry can be a rewarding experience. Repairing the devastation from disasters like flooding and fires
Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!