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The rise of AI has changed nearly every industry, and restoration is no exception. AI is certainly one of the technologies that has made the work of restoration insurance billing more efficient and accessible. At the same time, it’s prompted a big question for many contractors: Will AI eventually replace the human side of claims negotiation?
At One Claim Solution, we don’t think so. We believe that the personal, human element of negotiating restoration claims is more important than ever. Without real people behind the restoration insurance billing process, claims negotiation and billing can be less accurate and less effective.
AI is good at finding patterns in large amounts of data. But restoration job and claims have a lot of context that simply doesn’t show up in the raw data. And negotiation requires judgment, human judgment. Pushing a claim across the finish line often depends on relationships, tone, and timing, none of which AI can do as well as a human.
For example, when a carrier pushes back on overhead and profit, it takes a trained human to explain why it was justified on the job, using job-specific facts and documentation. It takes human intuition to know when to escalate, when to stand your ground, and when to compromise to keep a payment moving forward.
That said, AI can absolutely make the job of restoration billing and claims negotiation easier. At One Claim Solution, we’ve developed internal AI tools to support our billing team and give them faster access to the information they need. Josh has seen it
“I used to spend 5-10 minutes digging through claim notes just to get caught up,” Josh Ehmke, OCS CoFounder and General Counsel, says. “Now, with AI-generated summaries built into our system, I get a clear, concise picture right away. And that’s not just helpful for me. It’s huge for our whole team, especially when they’re on the phone with an adjuster trying to get multiple claims addressed in a single call.”
The important distinction is that AI isn’t making the decisions. It’s supporting the humans making the decisions about restoration claims and negotiation. “Even with the best AI, someone still has to verify that the data makes sense. You can’t blindly trust it, because at the end of the day, it’s your name on the line, not the machine’s,” Josh explains.
When it comes to claims negotiation, relationships matter. Even in an industry full of automated responses and AI-generated denials, many adjusters still respond better to a real person who understands the claim, communicates clearly, and knows when to push and when to listen.
Experienced claims negotiators don’t just read a script; they read the situation. They build rapport over time with adjusters, learn the quirks of different carriers, and use that knowledge to navigate conversations. That’s not something AI can replicate.
Josh explains, “A lot of times our people are on the phone with adjusters who will take the time to review multiple claims in a single call because there’s a real relationship there. That kind of back-and-forth doesn’t happen when it’s just software sending back-and-forth templated responses. It takes a human touch.”
So where does that leave restoration contractors? The goal isn’t to resist AI; it’s to be smart about how you use it. When paired with smart people and solid processes, AI can be an incredible asset. But when it’s used to replace human judgment, it often leads to poor outcomes, especially in complex restoration claims.
At OCS, we’re excited about the future of AI because we’ve built the foundation to use it well. We’ve tracked every claim we’ve worked since 2016. That depth of data allows us to train industry-specific tools that actually work. But even with these modern technological tools, our people are still at the heart of our processes. Technology helps them move faster, but it doesn’t replace their expertise.
If you are facing carrier delays, excessive denials, or claims burnout, One Claim Solution can offer the best of both worlds, AI and human, for your restoration company. We’ve blended technology, training, and real-world experience to create a billing system that works, helping our contractors get paid better and faster. Reach out today to see if we’re a good fit.
Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!