Arizona Restoration Pros wanted to find a reliable insurance billing specialist to manage their accounts receivable so they could focus on other areas of growth within their business. Since teaming up with One Claim Solution (OCS), Arizona Restoration Pros has directed resources to train a highly competent team which has led to more services offered and increased customer satisfaction.
Paul Redman is the founder and owner of Arizona Restoration Pros, a restoration company based out of Arizona. Redman has worked in the industry for over 30 years and founded Arizona Restoration Pros almost two decades ago. Before meeting OCS, Redman and another person on the team handled all the job invoices and insurance billing. Although he had fun “outwitting the insurance companies on occasion,” Redman was ready to pass the reins off to a specialist. That’s when he was introduced to OCS.
“It literally took me 15 seconds to sign his contract,” Redman said. “They gave me the gist of what they did and I said, ‘just give me that paper.’”
His company hasn’t been the same since, and here’s why:
According to Redman, one of the greatest benefits of working with OCS is getting the time to focus on business growth, which has allowed his company to expand its customer base to include more trades.
“We’re getting around to marketing to plumbers, which I feel is a natural move for us,” Redman said. ”Our strong card in getting to know plumbers is that we have One Claim covering us, so we can focus on building those relationships.”
More time and cash flow has allowed Redman to invest in hiring and training resources that helped him acquire an exceptional team of technicians.
“It was a long road, but now we have a crew who doesn’t cause any headaches,” Redman said.
Not only are his crew members getting the training they need to perform quality work, but they’re also able to look the part and get access to the equipment and resources they need.
“People call us and always tell us how great our team is,” Redman said. “We’ve got the best reviews in the area and a lot of that is because One Claim Solution allows us to focus on building our team and serving our neighbors.”
Redman is able to find peace of mind knowing OCS is his advocate in the insurance billing process.
“They’re way ahead of the game. We knew when we hired them all those years ago that every action is going to get a reaction, especially from the insurance world,” Redman said. “I’ve watched the insurance companies try to get One Claim Solution off their backs, but One Claim is just so good at what they do.”
Prior to teaming up with OCS, Redman said it was common for insurance companies to take almost half the payment for the jobs he performed. He knew if he continued on that path, his business would no longer be profitable. Since hiring OCS as a billing specialist, Redman has been able to bring enough money in to make payroll each month and focus on growth.
“OCS is a one of a kind thing. You could find a thousand ways to collect a bill, but you’ll never do it the way they do it,” Redman said. “I’ve been with them from the start and have seen the whole evolution of their company. I’m privileged to have been able to witness and benefit from their accomplishments.”
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!