Hutch Hillebert, the skilled Owner and Managing Director overseeing Restoration 1 of Middletown, PA, and Restoration 1 of Wilmington, NC, faced a formidable challenge—grappling with a staggering $550k in accounts receivables while being pressed for time to collaborate with insurance adjusters. When he found One Claim Solution, they formed a transformative partnership and orchestrated an astonishing 82% surge in cash flow, catapulting Hillebert’s business to new heights of success.
From managing safety and security for Whole Foods and Amazon to owning two Restoration 1 locations, Hillebert’s career journey is one of resilience, determination, and ultimately, success. Hillebert worked his way up the facilities role in a large corporation before being approached by a friend who was looking to build a disaster response team. He initially turned down the opportunity, but after COVID-19 and civil unrest hit, Hillebert left his role at Whole Foods and reached out to his friend once again. The two were deployed to Texas during the Texas Freeze and were able to grow the business to over $19 million. After that, Hillebert realized it was time to explore restoration further and found Restoration 1 to be a good fit with his morals and values. Now, he owns two Restoration 1 locations in Hershey, Pennsylvania and Wilmington, North Carolina, with plans for a third location.
As a newer business owner, Hillebert said the challenges of dealing with the paperwork and administrative tasks of running a restoration franchise were overwhelming.
“The invoices all piled up in a manila folder on my desk and I worked on them whenever I had downtime. These were the details that were never taught in training, so I had to navigate it on my own,” Hillebert said. “It was a constant juggling act, trying to keep up with the paperwork while also delivering high-quality restoration work for my clients.”
Hillebert soon realized this was a common struggle for contractors in general, and there needed to be more support and resources available to help manage these important but often overlooked tasks.
In a stroke of luck, Hillebert stumbled upon what he calls “the best kept secret in the industry” at an RIA networking event. He sat next to Dan Doud of OCS without realizing who he was or what OCS did. At the time, Hillebert was struggling with a large amount of unpaid accounts receivable, which he had been tracking on an Excel sheet.
After connecting with Doud and showing him his tracking sheet, Hillebert was offered a complimentary baseline review of his invoices and business practices. The OCS team ensured that his invoices were up to par and that he was a suitable candidate for representation. After their due diligence, Hillebert sat down with OCS and identified areas where potential revenue was getting missed.
By teaming with OCS and implementing their recommendations, Hillebert was able to charge for previously missed items and relieve himself of the hassle of negotiating with adjusters.
According to Hillebert, the onboarding process was smooth, starting off with a few Zoom calls where he showed OCS his company’s tracking system. He also provided a few invoices and within seven days, OCS had put together a PowerPoint presentation with recommendations for the business. Hillebert appreciated that OCS shared their knowledge and guidance with him, and felt they were invested in helping him succeed.
“They even took some of my old stuff off my plate which was not what we expected or something we even asked for,” Hillebert said. “It’s just the genuineness of them, seeing that there’s potential to get things up and running. I truly felt like they were more invested in helping me than anybody else I’ve spoken to.”
Hillebert said the legal support OCS provides has brought peace of mind because he trusts the knowledge and expertise they offer.
“We don’t have to worry about the legalities of insurance billing because OCS handles that for us,” Hillebert said. “And quite frankly, unless they have a question for us, OCS doesn’t even reach out and bother us. It’s because we’ve built a great relationship with them so fast.”
Hillebert said he feels valued as an OCS client and appreciates all they do to offer personalized services for his business.
“I’ve seen OCS go out of their way to make positions to ensure our needs are being met. I’ve seen them go out of their way to ensure that the clients they’re bringing on board are the right clients for them,” Hillebert said. “OCS does things with dignity, and that’s why I’m still here. What they’ve done for us wasn’t just game changing – it’s been life changing.”
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!