Like any other industry, the restoration industry has its fair share of challenging customers. When restoration customers are frustrated with or distrustful of you, it can make your job as a restoration contractor harder. Today we’re going to discuss how to prevent and deal with challenging customer relationships. Build the Foundation for A Strong Customer […]
In the emergency restoration industry, unexpected problems and delays come with the territory. The way we approach communicating unexpected project delays and complications to customers can make a huge difference in our relationship with customers. At One Claim Solution, we work with restoration contractors every day who are faced with challenging customer communication situations. Here […]
When restoration contractors begin a partnership with One Claim Solutions, one of the first things that happens is they are introduced to their account manager, sometimes also referred to as their Contractor Success Manager. Account managers play a fundamental role in their contractor’s relationship with OCS. Here’s a look into a day in the […]