As a restoration business owner, you’ve probably spent countless hours trying to collect money from your customers and their insurance companies. Making sure invoices and collections are kept up to date can be a daunting task, especially if you’re dealing with the added pressure of covering overhead costs and making payroll for your employees. If you are the owner of a rapidly growing business who doesn’t have time to keep up with managing insurance billing, outsourcing has many benefits and could potentially be the right option for you.
Cost is always top of mind if you own a small business. Outsourcing is usually a set fee, but with an in-house billing team, you could be paying more in salaries. In the long run, this could cost you more than it would to outsource instead. You must also take into consideration the cost of medical benefits, retirement plans, training, retention, vacation and sick days, what it costs to onboard, and payroll taxes.
An in-house billing team requires people with experience. Although someone who is self-taught can get the job done, that won’t cut it. Finding people with the right expertise and training will make a huge difference in your invoice returns.
At One Claim Solution, our claim advocates have varying backgrounds, but most have been trained and are experienced in the justification process for insurance claims and/or working in a home services field. That said, these backgrounds aren’t a prerequisite. When a claim advocate lacks relevant experience, we make sure they learn what is needed to succeed in the role.
We have an extensive training program that an advocate must complete before they can assist in the claims process. This training covers many topics that cover laws surrounding work authorizations, assignments of benefits, variations in disaster restoration practices, and how to communicate with different types of adjusters. It’s a thorough, time-tested, and proven training program. We work with them until they know how to put out high quality work and get you the optimal return on your invoices.
In addition to handling the collection process, we maintain constant communication with adjusters until you receive a check or that payment hits your bank account.
When you outsource your collections by using a service like OCS, we make it easy to track and manage your invoices, automate your accounts receivable processes and provide resources for managing the process of collecting on delinquent debts. An in-house team may not have the availability to be on the lines 24/7 to answer any questions that adjusters may have. At OCS, we’re ready to answer calls at a moment’s notice, resolve claims, and get you paid faster.
As you can see, there are many benefits to outsourcing your insurance billing to a professional team like OCS. If you’re ready to get started, be sure to get in touch with us today. We’d be happy to discuss your business goals and see if we’re a good fit for your company.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!