“I’ll do it when I get back.”
“I’ll add that in later.”
These are the kinds of things you never want to hear when it comes to documenting cleaning and restoration jobs. Training your staff to create clear, consistent documentation for every restoration job they go on will save you time, money, improve client relationships, and prevent a lot of major headaches in the long run. At One Claim Solution, we are here to help your documentation be received and processed efficiently by insurance adjusters. However, our support can only go so far if the documentation adjusters receive is incomplete, unclear, or contains errors. Here are five training tips for teaching your staff how to effectively document their restoration jobs.
While it may come across as lazy if some employees consistently submit subpar documentation, they may just not know how to do it properly. This might be the first time they’ve done anything like this so don’t worry about being overly simplistic when explaining how to document restoration jobs. Basic fundamentals that may seem obvious like writing things down immediately, using objective language, and writing thorough descriptions may not be obvious to someone who is doing this for the first time.
The number one mistake people make is having the thought to write something down but then putting it off until later only to forget. Restoration technicians should never think to document something but then put it off thinking they will remember later. This is the kind of thing that should be taught over and over again because we are all prone to do this at times.
Every cleaning and restoration company does their documentation a little bit differently. Once you find what works for you and your company then you can teach that to your employees and give them a framework for documenting damage that works for your company’s specific situation.
While you should provide a detailed overview for your employees regarding how to document damage, it is usually counterproductive to be overly rigid about how they record the damage. People process information differently so allowing a little flexibility for how they do things is a good idea. However, you don’t need to go over the top with this and should help your employees when they stray too far from the guidelines you’ve established.
Finally, accountability is a key element of maintaining quality documentation. Documenting damage is not a very exciting thing to do, and it’s human nature to want to avoid doing it. So a little accountability will help you and your employees provide higher quality service to your clients and avoid future headaches dealing with documentation issues.
All in all, teaching your employees how to properly document a restoration job is one of the best things you can do to make your business operate more efficiently. From our experts at One Claim Solution, the tips above are not an exhaustive list of training tips but they do provide a great foundation for teaching your employees documentation skills.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!