An often-overlooked element of the cleaning and restoration industry is the importance of relationships. One of the most important relationships in this business are relationships with insurance companies — insurance adjusters in particular. Unfortunately, given the significant demands upon both restoration companies and insurers there is typically little time to invest in these relationships. At One Claim Solution we provide a simple solution to this by working with insurance adjusters for you to streamline the insurance claim process and prevent costly hold ups that can take weeks or even months to settle. Here are five simple tips for working with insurance adjusters we at One Claim Solution recommend.
Nurturing a strong, working relationship with individual insurance adjusters is one of the best things you can do to help future claims go more smoothly. A strong, working relationship begins with making a good first impression. Simple things like a confident demeanor and communicating efficiently make a big difference in that first impression. Make this a high priority in any interaction you have with insurance adjusters, especially the ones you are working with for the first time.
Saving adjusters time by being organized on your end not only makes the claim process go more smoothly, it also fosters a relationship of mutual trust between you and the adjuster. No adjusters want to work with restoration companies that regularly submit claims riddled with inaccuracies and errors. Be extremely detailed and meticulous when preparing to submit the claim so you can develop this relationship and avoid unnecessary problems later on down the road. It’s a win-win for everyone involved.
Keep code sheets organized and on your person. This will make it easier to get items covered when meeting with adjusters. Because codes will differ between companies and places, make sure you have these organized so you can find the appropriate codes when you need them.
A photo on its own may seem like plenty of information when you are initially doing the claim. However, weeks, months, or even years later, you will forget some of the essential information in the photo. Maintain copious notes with all photos along with timestamps so you could look back to photos you took 10 years ago and remember everything you need to know about them. Adjusters will appreciate the attention to detail and will be able to process your claim faster.
Finally, there is no substitute for treating adjusters with respect. Going out of your way to treat them cordially and tactfully deal with issues or disagreements will go a long way toward your business functioning more efficiently and forging strong relationships with adjusters.
Working with insurance adjusters doesn’t have to be an inefficient, time-consuming part of the job! Give us a call at One Claim Solution today so we can help you streamline your clients’ insurance claims and get paid sooner.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!