An important, but often underappreciated, aspect of restoration work is working with adjusters to justify your insurance invoices. This is exactly what we do at One Claim Solution. We work with insurance companies and adjusters so you can focus on your restoration work. Here are four tips we have learned regarding how to best work with insurance adjusters.
A strong, working relationship with insurance adjusters will help the claim process go more smoothly now and in the future. The obvious first step to doing so involves making a good first impression. This requires always being on your best since you will likely work with many different insurance companies and adjusters. Nonetheless, a good first impression will go a long way toward improving negotiations in the future and helping your company develop a reputation as reasonable and easy to work with. A strong relationship of mutual trust with an adjuster or a company can save you huge amounts of time and resources in the long run. Simple things like a confident demeanor and being timely with your communication make a difference in that first impression.
Desk adjusters work out of the office and do not go into the field to work on claims. Interactions with a desk adjuster tend to be more formal due to the lack of in-person interactions. The best way to work with desk adjusters is to adhere to all regulations and legal practices exactly. Itemize everything you’re entitled to no matter how small. Adhering to the formal policies and procedures will reduce the likelihood of certain parts of the claim being cut.
Field adjusters serve a similar purpose, but, as their name suggests, they meet you in the field – at a loss site – and will either be a company staff adjuster from the insurance company or an independent adjuster temporarily hired for this claim only. They will assess the damage in person and reach a fair agreement with you. If disagreements arise, it’s best to use non-inflammatory language. For instance, if you disagree with a decision made by the adjuster it’s better so say “I have a concern that…” as opposed “I disagree” or “that’s wrong.”
No matter how strongly you may feel about something, if there is no clear, physical evidence it won’t hold any sway in filing the claim. All aspects of the claim need to be thoroughly, clearly documented. Focusing on opinions won’t get you anywhere and may even hold up your claim.
Overall, working with insurance adjusters is not too complex or difficult, but it does take time. Often, the time needed to do this effectively takes away from time running your business. That’s what we at One Claim Solution are here for. We work with insurance companies and adjusters so you don’t have to. Give us a call today to set up a consultation regarding how we can help your insurance billing run more smoothly.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!