The importance of relationships is an often-overlooked aspect of the cleaning and restoration industry. Of all the important relationships in this industry, your relationship with insurance adjusters is one of the most critical. However, due to the high workload for restoration and insurance companies, communication with insurance adjusters often break down and become inefficient. At One Claim Solution we provide a simple solution to this by working with insurance adjusters for you to streamline the insurance claim process and prevent costly holdups that can take weeks or even months. While working with us is the best way to make things go more smoothly with insurance adjusters, here are four simple things you can still do to improve your working relationship with them.
Just like you have a schedule and deadlines, insurance adjusters have these to deal with as well. Submitting documentation on time makes their lives easier as it does yours so this is one simple way to improve relations. As a result, you will be taken more seriously and your documentation will get through their review more quickly.
This is obvious but the benefits of professionalism are large enough that it merits its own category. Being professional includes dressing the part, responding quickly to requests, using appropriate language, being courteous, and training your employees to do the same. Just think from the perspective of an insurance adjuster — would you be more likely to heavily scrutinize and contest documentation from someone you know to be a professional and do good, quality work or someone that is unprofessional and often submits late/incomplete documentation? The answer is pretty simple. Professionalism goes a long way toward getting your clients paid more, more quickly.
As mentioned above, obvious errors or omissions in your documentation are a signal of unprofessionalism. This may automatically cause delays in the processing of your documentation, but more importantly it will erode trust between you and the insurance adjusters in your ability to provide quality documentation to them.
Finally, responding quickly to all communications from insurance adjusters is one of the best things you can do to not just to improve your relationship with them but to get paid more quickly. One of the most common bottlenecks in processing claims is the point where adjusters and insurance companies go back and forth regarding disputes and questions about the claim. Making it a high priority to always respond with the day (sooner if possible) is well worth the effort.
While working with insurance adjusters can be challenging, it doesn’t have to be! Give us a call at One Claim Solution today so we can help you streamline your clients’ insurance claims and get paid sooner. That way you can focus on what you do best — helping people get back on their feet after uncovering a problem or experiencing a disaster in their home.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!