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When used thoughtfully, AI can be a game-changer for your business. At One Claim Solution, we’ve spent years building and refining AI tools that speed up and strengthen our claims management process, all with one goal in mind: helping restoration contractors get paid faster and with less friction. We’ve implemented AI in a number of ways to support that mission, especially as the volume and complexity of claims have grown. Here are just a few ways we’re using artificial intelligence to drive better outcomes for our contractors.
Most of the AI tools that OCS uses are built into our OCS Contractor Portal. Every one of our contractors gets access to this portal when they onboard. It allows contractors to submit claims, track payments, view personalized analytics, and more. Many of these features are driven by artificial intelligence.
One of the most powerful ways OCS uses AI is through the Contractor Portal’s data analytics tools. These features help contractors see the bigger picture of their collections performance. AI analyzes patterns across a contractor’s submitted claims, spotting trends in important claims metrics like payment timelines and settlement outcomes. This gives contractors quick, at-a-glance insights into things like what types of jobs have better profit margins and how their overall cash flow is trending. Instead of digging through spreadsheets, our restoration contractors get a clear, AI-powered view of their accounts receivable so they can make better business decisions faster.
The AI built into the Contractor Portal can also answer some questions for contractors. Contractors can ask the AI things like the status of a claim or the date a claim was submitted, and then the AI will review all of the claim information on file and provide an answer almost instantly.
This AI answer tool doesn’t replace human support, but complements it. All of our contractors have an account manager that they can ask questions to. Our account managers continue to be our contractors’ greatest resource for more complex claims questions. But the Contractor Portal’s ability to answer many of the simpler questions our contractors have about claims is a convenient and fast way for them to get the information they are looking for.
One of the ways we put artificial intelligence into action is through claims summaries. Instead of manually combing through notes and emails to get up to speed, OCS claims advocates now see AI-generated summaries that outline important events and next steps for any given claim. This helps the OCS team save time, and our contractors directly benefit from this. When we don’t have to spend as much time reviewing lengthy claim information, we can more quickly resolve a claim, which translates into faster payments for our contractors.
One downside of many publicly available AI tools is that they are not truly private or secure. In fact, many public AI tools, including popular ones like ChatGPT, warn users not to share private or sensitive information.
With the AI used by OCS, you never have to worry about where your data or sensitive information is being shared. The AI features powering our Contractor Portal are developed and managed entirely in-house, which means we never hand off contractor data to outside systems. Sensitive financial information stays safe, secure, and private.
As we continue to improve our internal AI tools, our contractors will continue to see the benefits, especially in the Contractor Portal. We’re always looking for better ways to use technology to serve our restoration contractors. So what might the future of AI use at OCS look like?
AI’s ability to analyze information and spot patterns can be an invaluable tool for restoration contractors and other businesses, including One Claim Solution. But AI is only as intelligent as its input. One Claim Solutions has processed thousands of restoration claims for contractors nationwide since it was founded in 2016. Because of this, we have access to a dataset of real-life claims and their outcomes that is more expansive and detailed than few, if any, other businesses have. All of this information makes OCS and the AI tools we use better equipped to analyze, find patterns, and predict restoration claims outcomes.
Contractors and our OCS team already have access to claims analytics through the portal. One of the things our team is exploring is how we can use AI to harness that analytical information and our historical claims data to predict the outcomes of claims. Hear Josh and Jeremy discuss more about what that AI capability could mean for contractors.
The AI tools we’ve built at OCS are solutions designed to help us better serve our restoration contractors. If you’re tired of chasing down payments, playing phone tag with adjusters, or flying blind when it comes to the state of your cash flow, One Claim Solution might be right for you. Give us a call today to see how we can help you get paid more and more quickly.
335 E Germann Rd #340
Gilbert, AZ 85297
Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!