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With the help of the right restoration claims technology, you can elevate and improve your business’s claims management. But how do you choose the right technology? It’s certainly an important choice. After all, purchasing software or technological tools costs money. And it takes time to train your team on the new software and how it is being incorporated into your operations.
There are a lot of restoration claims technology options out there that help with everything from documentation and estimates to communication and job management to estimates. Ultimately, the goal is to get paid faster, reduce errors, and make your claims processes more efficient. Our team here at One Claim Solutions has a lot of experience optimizing the claims process with restoration claims technology. We are here today to share some tips on how to make smart technology decisions for your restoration business.
There is no golden “right” answer to what the right software is. Most restoration claims technology on the market focuses on one or two aspects of the restoration project management and claims process. Some restoration companies use tools like Xactimate and JobNimbus. Others use tools like Symbility and Acculynx. Ultimately, how you use the tools and whether or not they solve the gaps and problems in your restoration claims processes are what matters.
Before you start shopping for tools, you need to understand where your current claims processes fall short. Here are some questions to consider based on the pain points we see many restoration contractors face:
Regardless of how impressive a demo presentation is for a technology tool, the investment in the software will only be worth it if it helps you directly address some of your company’s biggest claims challenges.
A good restoration claims management tool should make it simple to upload and organize claim information. Some of the most useful features of many documentation tools include:
The faster you can get documentation and other claim information into the system, the faster you can start the billing and negotiation process.
One of the most valuable abilities of restoration claims technology tools is how they can show you the big picture. Look for tools that give you:
When you can easily see which claims are moving and which ones are stalled, you can focus your energy where it matters most.
Consistent communication is one of the biggest keys to getting paid on time. A good claims platform should:
The right tool can help you ensure no claim slips through the cracks because someone forgot to send an email or make a call.
Two technology tools might be great on their own, but if they don’t integrate well with each other, they can end up causing problems rather than solving them. Before investing in new technology, research the tool or ask the sales representative if and how the software integrates with the tools your company already uses.
AI is no longer just the future of the restoration industry. It’s the present. Many carriers already use AI to process claims. If you’re not taking advantage of AI and automation opportunities to improve and streamline your restoration claims process, you will fall behind. Many tools these days have built-in automation and AI capabilities that can save you hours of work and help you make smarter decisions.
You can make all the right considerations when you’re purchasing a new restoration claims technology tool, but if you don’t take the time to train your team on it, you’re wasting your time and money. A tool is only as good as the way it is used. So help empower your team to use their tools. You should be considering things like how you are going to handle training your existing team and future team members to use it. Good support can be the difference between a smooth transition and months of frustration or lack of adoption.
Don’t forget that you have to learn how to use the new software before you can train the rest of the team. Before purchasing, look into what training resources, help centers, or support is available. If you’re not confident that you’ll have access to the resources you need to become well acquainted with the tool, that is a red flag.
One Claim Solution manages claims for restoration contractors nationwide. Our goal is to help you collect more than you did before, even after our fee. We’ve developed proprietary claims management software called the Contractor Portal to help us achieve this goal. Every contractor who partners with OCS gets access to our Contractor Portal technology, with no extra licensing cost. So you can skip the hefty upfront investment that most software requires. Instead, you’ll have access to a powerful claims management tool without the added expense.
Our Contractor Portal offers a wide range of features, including:
We’ve spent years refining this technology based on thousands of real claims, so you can benefit from our proven processes without having to start from scratch. If you want faster payments, less stress, and a clear view of your claims, we can help. Contact One Claim Solution today to see how our technology and expertise can work for you.
Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!