In the restoration industry, your team is your greatest asset. The success of your business hinges on their skills, passion, and dedication. But finding the right talent for your business can be easier said than done. One Claim Solution talked with Eric Sprague and Larry Wilburton from Super Tech University, a company helping train home service industry workers around the globe, to get their insight on how to find the right talent for your restoration business. Here is some of their advice. To learn more about finding the right talent, reach out to Super Tech U.
Finding high-quality new employees can be challenging, but it’s not hopeless. Eric and Larry shared that research shows the best way contractors can find good new employees is through building a positive company culture and then getting employee referrals. “If you create a good culture, you’ll get employees from the existing employees you have,” Eric said. When people are happy at their jobs, they are more likely to want to tell a friend or family member about a job opportunity at their workplace. Current employees are also great resources for finding new employees because they know what it takes to succeed at their workplace and can predict if a friend will be a good fit.
One of the most common mistakes Super Tech University sees contractors make when they’re hiring is hiring reactively. When a lot of jobs come in at once, contractors feel pressure to quickly beef up their workforce. “They need bodies,” Larry said, “And then the bar gets lowered,” and contractors hire candidates they never would otherwise.
Hiring the wrong people when you’re under pressure can lead to a lot of unnecessary drama and pain. “It’s not worth getting that one next job done,” Eric cautioned.
Instead of hiring reactively, view hiring as more of a long game. Create and stick to a hiring plan that involves things like multiple interviews and careful consideration of whether or not a candidate is a good fit for your business.
In situations where you have an influx of jobs and need a lot of people quickly, Larry recommends looking to temp services. Develop a relationship with one or two services that can send you decent people when you need help. You may even discover people who are a good fit for a permanent position on your team through their temp work with you.
A big piece of finding the right talent for your restoration business is looking for candidates with the right traits. Those traits might vary based on the role you are hiring for or your company culture. Eric emphasized how important coachability and the ability to fit into a system is for new employees. When Eric was recruiting for his and Larry’s restoration business, he found himself frequently hiring athletes. “[Athletes are] used to being coached on a consistent basis. Obviously, not everybody in our organization had to be an athlete, but if I could find an athlete, that person usually could get plugged into our system a little quicker and easier than somebody who didn’t have that background,” Eric said.
If you have any specific questions about hiring the right candidates or if you just want to learn more, reach out to Super Tech University for their home services business coaching.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!