The Role of Restoration Contractors in Hurricane Disaster Relief Efforts

Hurricanes are one of the most devastating natural disasters that can occur, causing severe damage to homes and businesses. In honor of National Hurricane Preparedness Week, we’d like to acknowledge all restoration contractors and their important work in helping people rebuild their lives when a hurricane strikes.  

In the aftermath of a hurricane, restoration contractors play a crucial role in the relief efforts to rebuild and restore the affected communities. Here’s an overview of their role in hurricane disaster relief, challenges they may face, and ways to address these challenges.

Responsibilities of a Restoration Contractor in Hurricane Relief

After a hurricane, communities rely on restoration contractors to help them get back to normal. This involves a few stages.

  • Initial Response and Damage Assessment: Restoration contractors are usually among the first responders after a hurricane. They assess the damage caused by the hurricane and create a plan of action to restore the property.
  • Emergency Services and Cleanup: Restoration contractors provide emergency services such as water extraction, drying, and temporary repairs to prevent further damage. They also clean up debris, remove damaged items, and dispose of hazardous materials.
  • Restoration and Reconstruction: Restoration contractors perform the necessary repairs and reconstruction to restore the property to its pre-disaster condition. This includes repairing and replacing damaged structures, electrical and plumbing systems, and restoring the property’s appearance.

Facing Challenges With Hurricane Disaster Relief

There is often an overwhelming amount of work to restore a community after a hurricane. This creates a few challenges for restoration contractors helping in relief efforts. The top challenges faced by restoration contractors during hurricane relief efforts – and what to do to address them – include:

  • Limited Resources and Workforce: The high demand for restoration services after a hurricane can strain the resources and workforce of restoration contractors. There are hundreds who need help and the typical restoration contractor doesn’t have the regular staff to address this volume. To prepare for hurricane relief, establish a dedicated catastrophe team that you can deploy, or work with organizations that provide supplemental labor so that you can handle the extra volume without having to hire new employees.
  • Client Expectations: Clients affected by hurricane damage are often under significant stress and may have high expectations for the speed and quality of restoration work. Contractors must manage these expectations while communicating clearly and honestly about timelines and available resources. Remember, these clients potentially just lost everything and their world has been turned upside down. Be empathetic and compassionate.
  • Weather Conditions and Environmental Factors: Contractors must work in adverse weather conditions and face environmental factors that can impact the restoration process, such as high winds, flooding, and mold. They will assess the damage and potential hazards before beginning any work, wear appropriate personal protective equipment, and ensure their workers are properly trained and equipped. 

Restoration contractors are the unsung heroes of hurricane disaster relief, tirelessly working to rebuild communities and help people recover from the devastating effects of these natural disasters. As we observe National Hurricane Preparedness Week, let us take a moment to appreciate and recognize the critical role that restoration contractors play in this process. If you or someone you know has been affected by a hurricane, remember to contact a reputable restoration contractor to help you navigate through this difficult time. Let’s work together to ensure that our communities are prepared for the next hurricane season.

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!