One of the most important but underappreciated aspects of operating a cleaning and restoration company is ensuring the damage and restoration work is always clearly documented. Having well-defined documentation is a fundamental step for operating a successful restoration company.
There are many short-term benefits of keeping quality documentation like getting paid sooner and avoiding lengthy back-and-forths with insurance adjusters. However, the long-term benefits of doing this are even more important. Documentation gives you access to the information you need to make informed decisions and adjust your path as needed. It also helps with creating defensible invoices that result in optimal payment amounts. Here are three reasons why establishing the habit and culture of maintaining quality documentation in your company will benefit you in the long run.
As a business, your reputation means everything. Because insurance adjusters play such an important part in restoration work, developing a good, working relationship with them is important for your future success. The documentation you provide to insurance adjusters is one of the first things they will judge you on. Companies that submit complete, thorough documentation are viewed more positively and are likely to have their documentation processed with few disputes. Those with poor reputations are likely to run into more issues with their documentation later on. Making the effort to develop a strong relationship right up front can easily benefit you for years into the future.
It’s important to show each stage of the process and why each choice was made. Through your continuing education and documenting process, you will be able to support your findings to your clients and be able to easily respond to any questions or concerns they may have. Even if you had a good reason for doing something, if it wasn’t documented it will look to your clients like you made a mistake rather than did the right thing and just forgot to record it.
Submit clear, thorough documentation allows you and your clients to get paid sooner. That’s a pretty basic reason why good documentation leads to more satisfied clients. Additionally, quality documentation will allow you to communicate more clearly to your clients about the damage and the work necessary to deal with it. It will increase transparency by providing a document you can refer back to if any questions or disputes ever arise. Developing a solid base of consistently satisfied clients is a core part of running a successful business and maintaining quality documentation is one basic way to do this.
All in all, quality documentation is an integral part of a successful cleaning and restoration company. However, the benefits of this extend far beyond the short-term gains of getting paid sooner and saving time. Emphasizing quality documentation will help your company maintain a good reputation, have solid support for all the decisions you make, and maintain a base of loyal, satisfied clients.
Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!
Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.
Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.
Welcome! I’m Alisha, and I’m here to champion your success as the Director of Customer Success at One Claim. With a passion for helping customers thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.
Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative customer relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.
Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.
Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.
In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.
Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.
Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!
Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors.
My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.
Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town
Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.
Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.
Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.
Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!