What Restorers Need to Know About Insurance Billing

When you’re in the trenches managing a restoration business, dealing with insurance billing is an extra hassle you don’t have to deal with. Outsourcing your insurance billing can help you save on overhead costs, streamline communication with adjusters, and get you paid for jobs faster.

Insurance Billing For Restoration Companies

One Claim Solution is a third-party billing agency that specializes in working with insurance carriers. We advocate on behalf of you to settle your invoices on mitigation work. Before we take on your invoices, we’ll have one of our attorneys review your contract and study your past invoices and documentation. This helps us establish a baseline of historical performance and make recommendations that best serve the contractor. After an invoice is created, we’ll proceed with the following steps:

  • Submit invoices and supporting documentation to the insurance company and follow up with them to confirm the information has been received.
  • Work with adjusters and conduct frequent follow-ups to justify and settle the invoice. 
  • Ensure the carrier makes a payment and track it until the contractor receives it.

Working with OCS will help give your business an edge by putting time back into your hands, accelerating your cash flow, and increasing your profitability. Here are some of the benefits of working with us.

Streamlined Communication Between Contractors and Adjusters

We understand the billing process and working with an adjuster can be challenging to navigate at times. Your goal is to get paid for the service you provided while insurance companies want to pay as little as possible for what is covered by their insurance policy. OCS creates a bridge between you and the insurance company that makes for smooth claim processing. 

Some adjusters we’ve worked with have mentioned the challenge of getting in immediate contact with contractors for invoice questions. We understand when you’re out working on restoration jobs, you’re not always available to take phone calls at a moment’s notice. At OCS, our advocates are on the lines ready to answer calls. They also stand equipped with supporting documents, industry guidelines and an understanding of legal requirements to justify your invoice charges. You might not always have this information on hand, which puts you in a difficult position when answering to the needs of an adjuster. Our communication practices provide adjusters with the best chance in working through your invoices, which then sets the groundwork for a settlement to take place.

Faster Billing Process 

When adjusters have a large stack of invoices to sort through, they’re more likely to prioritize the ones that are comprehensible and organized according to their specific needs, which can vary significantly across carriers. To encourage adjusters to quickly review your invoice, we ensure billing documentation is properly formatted and easy for them to process according to the nuances of each carrier’s claims management process, which we know first-hand.

When justifying invoice charges, we take into consideration what insurance company we’re working with and take an individualized approach when communicating with their adjusters. Every carrier and adjuster is different, each having their preferences and unique approach of dealing with claims. Being on the same page with adjusters helps strengthen our relationship with them, which in turn helps streamline the billing process. Our goal is to help you get paid in 32 days, many times even faster.

Let OCS Help With Your Insurance Billing Needs

At OCS, our advocates will take away the burden of insurance billing for contractors. All you have to do is establish the profitability standards for your company and we’ll work to get you paid more for the restoration jobs you perform. Don’t wait to get your invoices processed. Get in touch with us today.

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!