Documentation is one of the most important skills a restoration technician can have. Documentation done right helps justify restoration insurance claims, increase claims payouts, and speed up payments. Documentation done poorly leaves restorers with weak leverage during negotiation, lower claims payouts, and slower payments. Good restoration insurance claims documentation skills don’t happen by accident. Today, […]
The restoration industry has seen a shift toward higher wages in recent years. This trend is not just a response to labor shortages but also a recognition of the connection between higher wages and employee retention. While increasing pay is a positive step for employees, it can create extra restoration company cashflow pressure. Balancing the […]
In the restoration industry, where teams regularly deal with emergencies, fluctuating workloads, and high-pressure situations, the health of your workforce isn’t just a human resources concern, it’s also a business necessity. Today, we spoke with April Slater, HR Director at One Claim Solution. We’re going to dive into what workforce health means, how it impacts […]
Just like in any other industry, having a skilled and well-integrated team can make all the difference for your restoration business. Whether you’re building a team from scratch or looking for new ways to strengthen your approach, building and nurturing a restoration team requires intention and strategy. Today, we spoke with April Slater, HR Director […]
To get most restoration certifications and licenses, you need to prove a certain level of training and proficiency. That remains true for IICRC certifications and General Contractors’ licenses, the two types of certifications OCS considers most important for restoration contractors. Here’s everything you need to know about getting and maintaining them. What Licenses or Certifications […]
One easily overlooked advantage of becoming certified for restoration contractors is how it benefits their relationships with insurance providers. In an industry where restoration contractors and insurers often find themselves at odds, anything that simplifies and eases interactions with adjusters is helpful. At OCS, we negotiate on behalf of our contractors with insurance adjusters to […]