3 Things Restorers Can Expect When Working With OCS

Being a restoration business owner or franchisee isn’t easy, especially when it comes to getting paid what you deserve and keeping your business profitable. At One Claim Solution, we help restorers succeed. Our contractors send us their invoices and claim documentation, and then we handle invoice submission and follow-up, using our expertise to boost and speed up our contractors’ profits. Here are three things that you can expect when you work with us:

1. Increase & Speed Up Your Collections

OCS advocate discusses invoice with restorer

As a restoration contractor, it’s easy to feel pressure from carriers to continually lower your prices and settle for compensation that leaves you barely breaking even or with razor-thin profit margins. Improving your profitability isn’t as simple as raising your prices. You have to be willing to spend more time defending your invoices to adjusters on the phone. Justifying the extra-time cost when your hands are already full running a restoration business is hard. It’s no wonder that one-third of restoration professionals say that getting paid is their biggest challenge.

Partnering with One Claim Solution makes achieving healthy profit margins easier than ever for restorers. We help you strengthen your invoices and documentation. Then we handle the entire invoice submission and negotiation process. “We have the manpower on our end to go in and defend the work that they’re doing at the prices that they want to charge,” Connor Trahan, OCS Account Executive, explains. On average, our contractors see a 5-10% increase in collections, even after OCS’s fee.

Turning over collections to One Claim also speeds up payment times. Our team picks up the phone when adjusters call and answers their questions. This helps prevent the kind of payment delays that are so common in the restoration industry.

2. Reclaim Time

Playing phone tag with adjusters and spending hours on the phone arguing with them isn’t just annoying–it eats up your time. Having to take care of this behind-the-scenes managerial work prevents restorers from spending more time face-to-face with their customers and growing their businesses. Partnering with OCS makes managerial collections work a thing of the past for contractors. “They get time back in their day,” Elizabeth McGlone, OCS Demand Generation Manager, explains. For suggestions on how restorers can best use the time they get back, check out our recent blog post.

3. Gain a Collaborative Partner

When contractors team up with OCS, they gain a partner who wants to see them succeed. Collaboration, transparency, and communication are words that come to mind for Connor when he describes what contractors new to OCS can expect out of the relationship. One Claim Solution works as an extension of your business, providing you with extra bandwidth and support. It also gives contractors access to a wealth of actionable knowledge, all the way from accounts receivable insight to carrier-specific negotiation tactics to legal protections. “That’s something that if they broke up with us tomorrow, they’d still have all that,” Elizabeth points out.

See What OCS Can Do for Your Restoration Business

If you’re a contractor who is worn out from negotiating with adjusters and ready to explore your options, reach out to OCS to request a free consultation. “We’ll be very transparent in what we think we can do for you,” Connor says. You can also learn how partnering with OCS has helped fellow restoration businesses by checking out our case studies.

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!