How Restorers Can Achieve Operational Excellence With OCS

Claims advocate at OCS negotiates with insurance adjuster on behalf of a restoration contractor

Many restoration business or franchise owners feel like there is never enough time to go around. Far too often, they are too overwhelmed with managing day-to-day oversight tasks to dedicate any time to investing in their business. When restorers turn to One Claim Solution to handle insurance negotiations and billing, they free up a lot of time that they can then turn around and use to grow their business and achieve operational excellence. Keep reading to learn how.

How OCS Gives Contractors More Time

Insurance Billing Management

It’s difficult to manage the other aspects of your restoration business when so much of your time is devoted to preparing claims, playing phone tag with adjusters, and negotiating over invoices. “One main thing that we hear [from our contractors] is just how great it is to have this job off of their plate,” COO Cam Smith says. When you partner with OCS, you don’t have to worry that you won’t be there to pick up when an adjuster finally calls to discuss your invoice. We have claims advocates devoted to answering the phone and negotiating on your behalf to get you the best payment possible. Our industry experience and specialization in dealing with different insurance carriers give you a leg up. 

Reduced Staff Recruitment & Training Needs

Recruiting, hiring, and training new staff takes up a lot of time for restoration business owners. When restorers outsource accounts receivable duties to a third party like OCS, they no longer have to worry about hiring and training people to do those jobs internally. This frees up a lot of time and money to use to optimize your business operations. 

How Restorers Can Use the Extra Time to Build Their Business

When restorers turn over some of their responsibilities to OCS, they have more time to devote to the needs of their employees, customers, and business. Each restoration business has its own strengths and weaknesses, but here are some suggestions from Cam about ways you could use the extra time OCS gives you to improve your business’s operations:

Marketing and Sales Enhancement

The first step to having a successful restoration business is getting customers. Dedicating some time and money to marketing makes a big difference in your success. Explore ways to increase your number of leads, lower your cost per lead, and improve your lead conversion rate.

Improved Service Delivery

At the end of the day, if you’re not doing good work for your customers, your restoration business is going to struggle. “The more focused [contractors] are on their core, the more they can achieve excellence,” Cam explains. Take time to assess the work you’re doing for customers, identify any weaknesses, and develop a plan for improvement. This plan could take the form of new training, project management changes, new communication processes, or more. 

Employee Training and Development

With more time on their hands, restorers can improve internal training and development systems. Investing time in your employees allows you to improve the quality of your services and increase customer satisfaction.

Increased Field Involvement

One thing OCS hears a lot from restoration business and franchise owners is how so much of their time is devoted to administrative work that they rarely get to do fieldwork. For owners who like to be more hands-on, turning over aspects of those administrative tasks to OCS frees up time for them to spend in the field doing restoration work and project management.  

Business Expansion and Diversification

With more time, contractors are free to explore growth opportunities like expanding their service area or adding new services. If you’re a mitigation-only restoration contractor, consider adding reconstruction to your offerings. Based on the findings of the 2023 State of the Industry Report, offering reconstruction services can be key to unlocking higher business earnings.

Explore How OCS Can Help You

If you’re a restoration contractor who feels like devoting so much time to managing your accounts receivable is holding your business back, request a free consultation with One Claim to see if our services would be a good fit for your business.

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!