As a restoration contractor, it’s easy to get so caught up in the technical aspects of the job that you forget the equally important customer service aspects of the job. Setting expectations is arguably the most important aspect of cultivating a positive restorer-customer relationship. It can be the difference between grumpy, dissatisfied customers and happy, […]
When it comes to estimating restoration jobs, Xactimate is the most popular estimating software in the restoration industry. But how did this software become a trusted tool in the industry? And how can restoration contractors best use Xactimate? Here is more about the software and advice that One Claim Solutions’ co-founder Jeremy Traasdahl has for […]
The more things change, the more they stay the same. That certainly seems to be the case when it comes to the restoration industry. Last year, C&R and KnowHow conducted the first State of the Industry Report covering a variety of topics from top pains restorers face to how restorers make purchasing decisions to mergers […]
Restoration contractors often find themselves negotiating with insurance adjusters, trying to defend and get paid for the charges on their invoices. At One Claim Solution, we have negotiated with every major insurance carrier in the U.S. and numerous regional carriers. Here are the line items that we see get the most pushback, what contractors can […]
Many restoration contractors fail to include all of the items that they should on their invoices. This can lead to them missing out on revenue. At One Claim Solution, we see contractors leave off important line items from their invoices all the time. Here are some of the most common items contractors leave off of […]
Many restoration contractors will tell you that the most challenging part of their job is negotiating with insurance carriers. Adjustors often push back on invoices in an attempt to pay contractors less. Here are some of the top reasons that One Claim Solution sees restoration contractors get pushback on their invoices, along with advice from […]