Part 1 of this series looked at the broader claims environment: rising activity, larger invoices, more complex work, and a more contested negotiation landscape. Part 2 goes deeper into the operating patterns behind those trends. Using a representative subset of the 10,000-plus claims submitted through OCS from the end of last year through the first […]
In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The data spans from the end of last year through the first quarter of 2026. If you’re making operational decisions to optimize margins, then the trends below provide important context. Methodology: […]
The most important thing in your file isn’t the dry log, it’s the combination of clear documentation and thoughtful human advocacy.
For the past two years, insurance carriers have leaned even more heavily into AI and many contractors are encountering claim negotiations that appear to be influenced by rules engines, predictive models, or other automated review processes that reduce or question invoice line items. Legal Trends for AI Use Recent legal trends are starting to address […]
Office administrators and claims advocates are two critical, but different, roles for managing the insurance billing for restoration contractors. They have different responsibilities and require different skill sets. However, many restoration contractors mistakenly combine these roles into one. Let’s take a look at the differences and some similarities between these jobs, and why they’re both […]
Assignment of Benefits forms, or AOBs for short, are an important part of the contractor-client relationship in the restoration industry. AOBs are legal documents that allow policy holders to assign the benefits of their insurance policy to a third party. In other words, AOBs allow policy holders to directly connect you, their restoration contractor, to […]