Part 1 of this series looked at the broader claims environment: rising activity, larger invoices, more complex work, and a more contested negotiation landscape. Part 2 goes deeper into the operating patterns behind those trends. Using a representative subset of the 10,000-plus claims submitted through OCS from the end of last year through the first […]
In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The data spans from the end of last year through the first quarter of 2026. If you’re making operational decisions to optimize margins, then the trends below provide important context. Methodology: […]
The most important thing in your file isn’t the dry log, it’s the combination of clear documentation and thoughtful human advocacy.
For the past two years, insurance carriers have leaned even more heavily into AI and many contractors are encountering claim negotiations that appear to be influenced by rules engines, predictive models, or other automated review processes that reduce or question invoice line items. Legal Trends for AI Use Recent legal trends are starting to address […]
Part of being a restoration contractor is fighting for what you are owed, particularly when it comes to insurance claims. But when is that fight actually worth it? Some claims are worth fighting over. But not every claim deserves a drawn-out fight. Not every line item is worth the time, stress, and energy required […]
2025 was a rocky year for many restoration contractors. There were fewer severe weather events than in many years, which means fewer restoration jobs. Policyholder behavior is changing, and claim volume is down, which means carriers are scrutinizing claims more than ever. Adjusters are pushing back harder on scope, pricing, and line items that used […]