The way you document a restoration job matters. Thorough documentation can lead to greater claim coverage for homeowners and a higher invoice payout for restoration contractors. On the other hand, poor documentation can lead to higher costs for the homeowner and lower invoice payouts for restoration contractors. Josh Ehmke is a legal expert who cofounded […]
In the emergency restoration industry, unexpected problems and delays come with the territory. The way we approach communicating unexpected project delays and complications to customers can make a huge difference in our relationship with customers. At One Claim Solution, we work with restoration contractors every day who are faced with challenging customer communication situations. Here […]
To get most restoration certifications and licenses, you need to prove a certain level of training and proficiency. That remains true for IICRC certifications and General Contractors’ licenses, the two types of certifications OCS considers most important for restoration contractors. Here’s everything you need to know about getting and maintaining them. What Licenses or Certifications […]
Often, customer communication can be the difference between a good restoration experience and a great restoration experience for clients. Strong customer communication strategies aren’t just about saying the right things, but also about saying them at the right time. If you’re a restoration contractor looking to improve your communication, here’s a timeline for what to […]
Some restorers find themselves avoiding appraisals altogether because they don’t fully understand them. But if you’re not using the appraisal process to your advantage, you may be leaving money on the table. From industry legal experts Josh Ehmke and Samantha McCreedy, here’s a further look into how restoration contractors can strategically use appraisals. What Are […]
Many restoration contractors will tell you that the most challenging part of their job is negotiating with insurance carriers. Adjustors often push back on invoices in an attempt to pay contractors less. Here are some of the top reasons that One Claim Solution sees restoration contractors get pushback on their invoices, along with advice from […]