Common Questions OCS Contractors Ask and The Answers

If you’re a restoration contractor new to OCS or considering partnering with us, you might have some questions about what we do and how we do it. Here are some of our most frequently asked questions and their answers.

Will OCS get me paid faster?

Yes. OCS gets contractors paid faster than the industry average.

Will OCS increase my collections?

Yes. Early on, we ask for some of your historical collections information. Then we use that data to make sure we are collecting more for you than you were collecting before OCS, even after our fee.

How do I find out the status of my claims?

OCS sends our contractors weekly reports that include details like claim status, invoiced amounts, and balances. For real-time claim statuses, our contractors can use our newly launched contractor portal. 

Will OCS settle below 100% of an invoice?

Most of the time, we do settle below 100% of an invoice. We negotiate with adjusters with the goal of improving your overall collections rate compared to the historical billing data you provide us during onboarding.

Will OCS settle every claim?

No, OCS does not settle every claim. We evaluate each claim based on whether it outperforms your previous earnings after our fee. If a carrier is refusing to offer anything but an unfairly low payment, we may opt to accept it as an initial payment and then explore legal avenues to ensure you get the remaining amount you deserve.

Does OCS ever reach out to homeowners?

Yes. We reach out to homeowners for any queries regarding their claims or insurance payments. We encourage contractors to introduce us early on to set expectations and avoid surprises if we need to contact homeowners later in the process. 

How should I introduce homeowners to OCS?

We encourage our contractors to introduce homeowners to OCS early on, explaining our role in streamlining the claims process and how they benefit from it. Let them know that we may reach out so that they are prepared if we call.

How does OCS handle questions from homeowners about something we did on-site? 

Our account management team responds and advocates on behalf of our contractors. We contact our contractors as needed to get more context or relay messages, especially for scenario-specific questions. 

How much time should I plan to spend with OCS during onboarding?

During the first week, we have a kickoff meeting where we go over any recommended changes to your billing practices and our contractor portal. After that, we typically meet for 30 minutes each week for the first month to familiarize you with the process and answer any questions. 

What should I do if an adjuster still calls me?

If an adjuster contacts you, redirect their inquiries to us. Sometimes during the transition into working with us, it can take a second for adjusters to realize that OCS handles your claims now. Redirecting questions to us prevents confusion and helps adjusters understand our role more quickly. Typically, after the initial transition, adjusters are good about reaching out to us first.

A portion of my jobs is TPA work. Is OCS a good fit for me?

We might be! OCS only handles independently sourced jobs. If a large enough portion of your work is independent, we can still provide value for you. Typically, we recommend contractors have at least 10 independent jobs per month if they want to work with us. If you have TPA work on the side, you can continue managing those independently and leave the remaining workload to us.

If you’re a company that does a large portion of TPA work and want to know if OCS is right for you, we will get you in touch with our sales team to discuss specifics. We’ll always be upfront about whether or not we believe we can provide value and be a good fit for you.

Have Other Questions?

Have other questions? Please reach out!

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!