Important Traits to Look for in Restoration Claims Management Companies

When trying to negotiate all your claims and collect payment on your own becomes too much to handle, outsourcing can be a solution for your restoration business. But how do you know if a restoration claims management company is the right partner for your restoration business? We talked to Connor Trahan, an Account Executive at One Claim Solutions, who works with restoration contractors every day weighing outsourcing decisions for their business. Here is the insight he has for restoration contractors who find themselves in the same situation.

Restoration business owner shakes hand with restoration claims management representative.

Is It Time for Your Restoration Business to Outsource?

Deciding to outsource restoration claims management is a big decision with the potential to drastically impact your business’s finances and operations. So how do you know if outsourcing is the answer? In short, here are some key signs that it’s time for your business to outsource claims management:

  • You want to improve your billing performance.
  • You want to grow your business.
  • You dread dealing with adjusters and claims.

If you’ve identified claims management as a point of frustration within your business, don’t let yourself become so overwhelmed with outsourcing options that you fail to make any decision at all.

“I tell people all the time, whether you move forward with us or not, the goal if you’re seeking a solution, should be to find a solution. If you make all this effort and sit on all these calls, and then, at the end, just stick with the status quo, you really did yourself a disservice,” Connor explains. “Somebody within the organization identified a problem that you’re looking to solve… If you don’t come to a decision, that’s probably not a good thing, regardless of who you go with.”

Traits to Look for When Outsourcing Restoration Claims Management

It can be challenging to know which claims management company is the right one for your restoration business. Here are important traits to look for in potential outsourcing partners:

Transparent & Honesty

When you’re speaking with sales representatives at different companies, pay attention to which company is straightforward versus which company seems to be promising things too good to be true. “You want to make sure when you’re evaluating people, you’re getting information that is transparent and honest, not just what you want to hear,” Connor explains. Outsourcing partners who are willing to be transparent with you during the sales process are a good predictor of an honest partnership.

Specific Success Metrics

Look for a claims management partner that uses specific metrics to measure success. “Somebody who’s coming in and just giving you generalities… can be a red flag,” Connor says. Credible claims management companies will be able to explain the benefit of their services using specifics like claim processing time or revenue growth.

Trustworthy with Your Money

When you entrust collections and claims negotiations to an external partner, you need to be able to trust your money in their hands. Look for companies that take this responsibility seriously and have security measures in place to protect your money.

Understands Your Restoration Company’s Needs

“Make sure whoever you’re evaluating is really trying to understand you and your pain and then tie it back to what they do and not the other way around,” Connor advises. If you’re getting the impression from a sales representative that you are a means to an end for them, that’s a bad sign. Look for a company that takes the time to understand your company’s needs on an individual level and has your best interests in mind.

One Claim Solution’s Restoration Claims Management Services

OCS has helped restoration contractors all over the country reduce their time to pay and increase their collections. If you’re looking for a partner to help your restoration business handle your claims, our claims management services at One Claims Solution could be a good fit for your company.  We prioritize transparency during the sales process. If your company is handling claims collections well already, and we don’t think we are the right fit for you, we’ll tell you. Reach out to our team today.

Connor Trahan

Account Executive

Hi there! I’m Connor, the Account Executive for One Claim. My goal is to guide our contractors through the sales process, ensuring you’re equipped with all the information you need to make your decision and hit the ground running once aboard. We view ourselves as an extension of your business and I strive to make the process an enlightening and consultative one.
My career has primarily been focused in software sales over a few different industries but the last few years were spent helping general contractors solve similar problems to what we’re doing here at OCS! Outside of work, I love spending time with my family, cooking and boating during the summer months.

Nicole Liesenfelt

Director, Human Resources

Hello! I’m Nicole, and I’m here to champion for our employees, recruit for new talent, and impact culture at One Claim Solution. I find satisfaction in supporting a memorable employee experience and bring innovation, problem solving, and strategic view to the process. Nothing is more important than our people, and a healthy culture is my top priority! I have had the pleasure of building my career in various sectors, specializing in small to medium size firms focused on high-growth. My experience is centered around driving and implementing change, leading high-performing teams, and driving process improvements. I am excited to make an impact at One Claim. Outside of work, my family and I enjoy getting outdoors as much as possible to explore beautiful Colorado!

Elizabeth McGlone

Demand Generation Manager

Great to meet you! I’m Elizabeth, and I’m the one behind all the emails and advertisements you’ve been seeing. As the Demand Generation Manager at One Claim Solution, my mission is to connect with contractors like you who need our services. I’m passionate about having an impact on others and I bring a wealth of experience in demand generation and marketing strategy to create moments of delight, curiosity, and education for you.

Prior to One Claim Solution, I had the privilege of building marketing departments from the ground up at companies in a variety of industries, including IT consulting, first protection, and healthcare. Personally, I love being outdoors, playing Dungeons and Dragons and board games, singing, and traveling.

Alisha Yartzoff

Director of Contractor Success

Welcome! I’m Alisha, and I’m here to champion your success as the Director of Contractor Success at One Claim. With a passion for helping contractors thrive, I bring a wealth of experience in onboarding, customer service, and account management to ensure your journey with us is nothing short of exceptional.

Prior to joining One Claim, I had the privilege of scaling SMB and Enterprise Customer Success teams at fast-growing SaaS startups. With over six years of experience at companies like Mavenlink, Teamwork, and ServiceTitan, I honed my expertise in building high-performing teams and fostering proactive, consultative relationships. This background has equipped me with a deep understanding of the challenges faced by businesses like yours, and I’m dedicated to helping you overcome them.

Eric Terry


Hi there, my name is Eric! I am the Chief Technology Officer here at OCS, spearheading our technical strategy. I have a background in computer science, graduating cum laude from BYU-Idaho with a Bachelor’s degree in Computer Information Technology.

Before coming to One Claim, I served as the Director of Engineering at Slingshot Technology, Inc., a company later acquired by WorkWave in 2021. My professional journey has spanned both emerging startups and established corporations, with a steadfast focus on cultivating high-trust, low bureaucracy teams and innovating technology using agile methodologies.

In my free time, you can find me flying drones, enjoying the outdoors, and spending time with my family.

Cam Smith


Hello, my name is Cam, I’m the COO of One Claim Solution! I come from a management consulting background (Bain & Company) and hold an MBA from the University of Michigan. I have worked at a wide variety of organizations, from Fortune 500 to small-cap, in an equally wide variety of industries. I have over 15 years of experience in operations and strategic growth, and I have spent much of my career focused on developing high-performing tech-enabled service organizations through early stage and high growth phases.

Outside of work, my wife Brittny and I have four kids, ages 13 to 6. As residents of Mesa, Arizona, we love to ski and explore the national parks of the southwest!

Dan Doud


Hello, my name is Dan, and I am the CEO of One Claim Solution. I am super excited by everything we are doing at OCS to be the market leading insurance billing specialist that advocates on behalf of our restoration contractors. 

My professional experiences are predominantly corporate in nature. My career started at General Electric in finance and accounting. Immediately prior to joining OCS, I spent time as an investor at Bondcliff Partners and management consultant with Bain & Company. I also hold an MBA from the Kellogg School of Management at Northwestern University and got my BS in finance and accounting from Northeastern University.

Outside of the office, I enjoy spending time with my wife, two young children, and our family dog, Whiskey. We live in Charleston, SC and take advantage of the beautiful weather by spending as much time as possible outside at the beach or adventuring around town

Josh Ehmke

Co-Founder and General Counsel

Hi, I’m Josh! In 2016, I co-founded One Claim Solution with my partner Jeremy Traasdahl, and I serve as General Counsel of One Claim Solution. Working in the restoration industry, Jeremy and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to see our company grow and to advocate for our clients as general counsel.

Outside of my passion for helping the restoration industry, I enjoy spending time outdoors, fly-fishing, hunting, skiing, and coaching my kids’ baseball teams. I’ve been married to my amazing wife for 20 years and we have a beautiful family of 5 children.

Jeremy Traasdahl


Hey, I’m Jeremy! In 2016, I co-founded One Claim Solution with my partner Josh Ehmke. Working in the restoration industry, Josh and I saw contractors struggling to get paid quickly and fairly and we knew there was a need for change. We founded One Claim Solution to be this change and it’s been my privilege to lead our amazing team.

Prior to One Claim Solution, I started my career as an inside sales rep for Avnet, then moved to Pepsico as a district sales manager. Outside of work, I love spending time with my wife and four children, two boys and two girls!