In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The data spans from the end of last year through the first quarter of 2026. If you’re making operational decisions to optimize margins, then the trends below provide important context. Methodology: […]
Part of being a restoration contractor is fighting for what you are owed, particularly when it comes to insurance claims. But when is that fight actually worth it? Some claims are worth fighting over. But not every claim deserves a drawn-out fight. Not every line item is worth the time, stress, and energy required […]
Unfortunately, the nature of the restoration industry makes it easy for restoration companies to face cash flow pressure. Payment typically comes weeks or even months after a restoration job is finished. But rent, payroll, equipment payments, fuel, and materials do not wait. When insurance payments slow down, the pressure is immediate and very real. To […]
When restoration contractors strategically communicate with homeowners about pricing, it combats carrier tactics during the claims process. Learn how.
For restoration contractors, pricing conversations are rarely simple. Many jobs come with hidden water damage or other unforeseen obstacles that change the scope of the work. Plus, insurance complicates pricing further. Homeowners don’t always understand the nuances behind how jobs are priced and why prices may change. Because of that, some contractors avoid detailed […]
2025 was a rocky year for many restoration contractors. There were fewer severe weather events than in many years, which means fewer restoration jobs. Policyholder behavior is changing, and claim volume is down, which means carriers are scrutinizing claims more than ever. Adjusters are pushing back harder on scope, pricing, and line items that used […]