Appraisal gets talked about as the ‘nuclear option’, but that costs contractors money, because it turns a procedural tool into an emotional decision. Here’s a look at what appraisal actually does and how to decide which files are worth escalating.
Data from 72,000 water mitigation claims reveals the true cost of third-party reviews. Learn how to protect your restoration margins.
In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The data spans from the end of last year through the first quarter of 2026. If you’re making operational decisions to optimize margins, then the trends below provide important context. Methodology: […]
Part of being a restoration contractor is fighting for what you are owed, particularly when it comes to insurance claims. But when is that fight actually worth it? Some claims are worth fighting over. But not every claim deserves a drawn-out fight. Not every line item is worth the time, stress, and energy required […]
Unfortunately, the nature of the restoration industry makes it easy for restoration companies to face cash flow pressure. Payment typically comes weeks or even months after a restoration job is finished. But rent, payroll, equipment payments, fuel, and materials do not wait. When insurance payments slow down, the pressure is immediate and very real. To […]
When restoration contractors strategically communicate with homeowners about pricing, it combats carrier tactics during the claims process. Learn how.