There are two keys to successful restoration insurance invoice negotiations: preparing for negotiation and using the right negotiation tactics. Today, we’re going to be focusing on the best ways to prepare for claims negotiation. From the restoration invoice experts at OCS, here are some of the most important things you can do to set yourself […]
If you’re a restoration contractor who has spent any time negotiating with adjusters, you’ve probably encountered insurance adjusters denying a water damage claim, citing “wear and tear” policy exclusions. The right strategies can empower you to successfully counter this argument in some scenarios. At One Claim Solution, our restoration adjuster billing experts successfully negotiate thousands […]
If you run a restoration business, you probably ask your customers to sign work authorization agreements. But are you approaching work authorization agreements in the best way? Hear advice from Josh Ehmke, OCS Co-Founder and General Counsel about work authorization best practices for your restoration business. The Importance of Work Authorizations Work authorization agreements are […]
When you change the way you communicate with your customers about the price of restoration services, you can transform your customer relationships and simplify claims negotiation. Providing your customers with generic price lists and your job logs can be great tools for increasing restoration pricing transparency with homeowners. Plus, having policyholders review this kind of […]
One of the biggest stressors homeowners face when they’re dealing with property damage is the price tag of restoration services. Homeowners worry about surprise bills and being taken advantage of by their restoration contractors. If you don’t approach price communication correctly, it can create tension in your customer relationships. Fortunately, there are strategies you can […]
Building a good reputation for your restoration business takes far longer than it takes to ruin your business’s reputation. Fortunately, when you take the time to deal with bad restoration business reviews strategically, you can lessen their harm to your restoration business’s reputation and strengthen customer relationships. Here is how: Avoiding Bad Restoration Business Reviews […]