For most restoration contractors, the most important part of their business is building and maintaining strong relationships with their homeowners. Some contractors can be understandably wary of allowing a third party like One Claim Solution to communicate with their customers. At OCS, we often get questions from contractors considering working with us about how OCS […]
See Full Podcast Transcript Josh Ehmke Today we’re here with Josh Ehmke and Jeremy Traasdahl from One Claim Solution. And we’re going to be going over the history of OCS, as we call it, and kind of where it was born, how it originated, and some of the fun experiences we’ve had along the way. […]
If you run a restoration business, you probably ask your customers to sign work authorization agreements. But are you approaching work authorization agreements in the best way? Hear advice from Josh Ehmke, OCS Co-Founder and General Counsel about work authorization best practices for your restoration business. The Importance of Work Authorizations Work authorization agreements are […]
One of the biggest stressors homeowners face when they’re dealing with property damage is the price tag of restoration services. Homeowners worry about surprise bills and being taken advantage of by their restoration contractors. If you don’t approach price communication correctly, it can create tension in your customer relationships. Fortunately, there are strategies you can […]
Building a good reputation for your restoration business takes far longer than it takes to ruin your business’s reputation. Fortunately, when you take the time to deal with bad restoration business reviews strategically, you can lessen their harm to your restoration business’s reputation and strengthen customer relationships. Here is how: Avoiding Bad Restoration Business Reviews […]
Empathy is one of the most important skills you can have as someone who works in the emergency restoration industry. When you keep empathy at the forefront of your restoration approach, it can guide everything from the restoration work itself to your customer interactions. Here are some ways that empathy can guide your work and […]