In the emergency restoration industry, unexpected problems and delays come with the territory. The way we approach communicating unexpected project delays and complications to customers can make a huge difference in our relationship with customers. At One Claim Solution, we work with restoration contractors every day who are faced with challenging customer communication situations. Here […]
Often, customer communication can be the difference between a good restoration experience and a great restoration experience for clients. Strong customer communication strategies aren’t just about saying the right things, but also about saying them at the right time. If you’re a restoration contractor looking to improve your communication, here’s a timeline for what to […]
In the ideal world of restoration contractors, every insurance payout for the jobs they’re working on goes directly from the provider to them, skipping the policyholder completely. Unfortunately, sometimes insurance payouts end up with policyholders, complicating payment collection. If you’re a restoration contractor that’s faced this problem before, here are some tips from OCS Senior […]
If you’re a restoration contractor new to OCS or considering partnering with us, you might have some questions about what we do and how we do it. Here are some of our most frequently asked questions and their answers. Will OCS get me paid faster? Yes. OCS gets contractors paid faster than the industry average. […]
Certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) is a staple of the restoration industry. Here’s everything restoration contractors need to know about getting and maintaining IICRC Certification from the experts at OCS. Why IICRC Certification Matters Learn Essential Skills The IICRC provides globally recognized standards, guidelines, and training for restoration professionals. […]
Change in the property insurance industry almost always has an impact on the restoration industry, so it’s important for restoration contractors to stay up-to-date on insurance coverage trends. At One Claim Solution, we interact with restorers and insurance providers every day. Here are some of the recent carrier coverage changes we’ve witnessed and advice from […]