As a restoration contractor, it’s easy to get so caught up in the technical aspects of the job that you forget the equally important customer service aspects of the job. Setting expectations is arguably the most important aspect of cultivating a positive restorer-customer relationship. It can be the difference between grumpy, dissatisfied customers and happy, […]
Customer satisfaction is crucial in the restoration industry. While achieving customer satisfaction is often easier said than done, there are a few things our team at One Claim Solutions recommends you do to increase customer satisfaction and protect yourself from unhappy customers. One of these things is asking your customers to sign a Certificate of […]