We dug into recent data to answer a deceptively simple question: what
actually predicts a claim that closes quickly and pays out at the highest percentage of the invoiced amount? The answer comes down to three factors.
Part 1 of this series looked at the broader claims environment: rising activity, larger invoices, more complex work, and a more contested negotiation landscape. Part 2 goes deeper into the operating patterns behind those trends. Using a representative subset of the 10,000-plus claims submitted through OCS from the end of last year through the first […]
In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The data spans from the end of last year through the first quarter of 2026. If you’re making operational decisions to optimize margins, then the trends below provide important context. Methodology: […]
The most important thing in your file isn’t the dry log, it’s the combination of clear documentation and thoughtful human advocacy.
When restoration contractors strategically communicate with homeowners about pricing, it combats carrier tactics during the claims process. Learn how.
For restoration contractors, pricing conversations are rarely simple. Many jobs come with hidden water damage or other unforeseen obstacles that change the scope of the work. Plus, insurance complicates pricing further. Homeowners don’t always understand the nuances behind how jobs are priced and why prices may change. Because of that, some contractors avoid detailed […]