In this first installment of our two-part industry report, we’re sharing what we’ve observed across a representative subset of 10,000+ claims managed by OCS. The data spans from the end of last year through the first quarter of 2026. If you’re making operational decisions to optimize margins, then the trends below provide important context. Methodology: […]
The most important thing in your file isn’t the dry log, it’s the combination of clear documentation and thoughtful human advocacy.
When restoration contractors strategically communicate with homeowners about pricing, it combats carrier tactics during the claims process. Learn how.
For restoration contractors, pricing conversations are rarely simple. Many jobs come with hidden water damage or other unforeseen obstacles that change the scope of the work. Plus, insurance complicates pricing further. Homeowners don’t always understand the nuances behind how jobs are priced and why prices may change. Because of that, some contractors avoid detailed […]
If it feels like insurance payments are taking longer than they used to, you are not imagining it. Across the restoration industry, billing teams are waiting longer to get paid, adjusters are asking more questions, and claims that once moved smoothly are now dragging on for months. We’re seeing a clear shift toward longer […]
Learn tips for preparing your restoration jobs so that if an appraisal comes up, your restoration appraisal documentation is ready to support your claim.